FAQ - What are the required TCP/UDP ports for PCoIP technology?
Answer: The TCP and UDP ports assigned for PCoIP technology are shown in the tables below. Please note that IANA assigned port 4172 to the PCoIP protocol. HP Anyware License Server HP Anyware License Server Port Port Number Direction Description Online …
Knowledge Base Article FAQ Setup HP Anyware Management Console Remote Workstation Card Zero Clients
Last modified: May 9, 2024
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Troubleshooting PCoIP session Connection Issues.
Problem When connecting to a PCoIP Standard Agent for Windows, PCoIP Graphics Agent for Windows, PCoIP Standard Agent for Linux or PCoIP Graphics Agent for Linux the connection fails with one of the following messages: Error: Unable to connect to …
Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card Zero Clients
Last modified: November 9, 2023
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What do the PCoIP server log disconnect codes mean?
There are a number of disconnect codes used in event logs to identify the cause of a session disconnect for HP Anyware PCoIP Agent. Amazon Workspaces and VMware Horizon View. For details on finding the logs, see How do I find the PCoIP event log files? An …
Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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What do the PCoIP Session 4 digit error codes mean when experience issues connecting to a remote host?
If you are having difficulties connecting a PCoIP client to a remote host and are receiving a 4 digit error code, the following table will provide suggested next steps.  If you don't see the error code in the table below, open a caes with HP Anyware …
Knowledge Base Article Troubleshooting Session HP Anyware
Last modified: January 24, 2024
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Cannot connect to session: Client shows licensing-related errors, or error 0x1002
Problem When attempting to establish a remote connection using a PCoIP client, the connection fails and one of these error messages appears: PCoIP Agent has no available licenses to launch the remote session. Please try again later. This desktop has no …
Knowledge Base Article Troubleshooting Session Licensing HP Anyware Zero Clients
Last modified: September 3, 2023
12795
Troubleshooting session disconnections
Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …
Knowledge Base Article Troubleshooting Performance Session HP Anyware Remote Workstation Card Zero Clients
Last modified: December 2, 2023
9233
Which webcams are supported by the various PCoIP host/client configurations?
Please note that some webcam models have been found to contain different hardware within the same model (possibly identified by a hardware revision number), causing these webcams to behave differently when connected to a PCoIP Zero Client. Ensure to test …
Knowledge Base Article Advisory Peripheral Devices Zero Clients
Last modified: September 20, 2023
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The mouse and keyboard do not work when connecting to the PCoIP Remote Workstation Card from a PCoIP Software Client?
Problem When connecting to a PCoIP Remote Workstation Card from a HP Anyware PCoIP Software Client the mouse and keyboard do not work. Connecting and disconnecting does not help and the screen resolution and layout appears to be correct.   Cause For the …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card
Last modified: September 3, 2023
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