How does competing traffic on the network affect PCoIP performance?
This article outlines how other types of network traffic may negatively impact PCoIP performance. Please refer to  Network session checklist for PCoIP protocol LAN and WAN deployments  for more details on network configuration. On most modern LAN's, …
Knowledge Base Article Tutorial Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
681
How do I improve performance when dragging a window on the screen using firmware pre-4.1.0 and without a PCoIP Hardware Accelerator installed?
Problem While there are many factors that determine desktop performance - see  PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance  - lower performance of window dragging may be observed in the following environment: VMware Horizon View …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: November 18, 2022
642
Encryption and bandwidth metrics used for various setups PCoIP Devices and VMware Horizon View
Answer:   Encryption and Bandwidth Metrics   Tera1 Zero Client Tera2 Zero Client Windows View Client Host Card No View Security Server Up to 220 Mbps AES-128 (not encapsulated) Up to 500 Mbps AES-128/AES-256| (not encapsulated/encapsulated) FW 4.1.0 and …
Knowledge Base Article Advisory Performance Third Party Enhancements Remote Workstation Card Zero Clients
Last modified: September 3, 2023
621
What network switch or router queue size should be used?
Network device queues, also known as network buffer's, should be configured to accommodate 50ms to 100ms of PCoIP protocol traffic in total. This assumes that one network device (e.g. switch or router) is congested for a given network path. If the network …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 19, 2023
615
Should I use an initial image quality of Q100?
An initial image quality of Q100 will deliver the highest quality of image PCoIP can deliver. Q100 is not lossless, for a lossless image, build to lossless must be enabled.  How to configure the Turn off Build-to-Lossless feature session variable in GPO …
Knowledge Base Article Advisory Display Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: August 1, 2023
592
Can I use an Ethernet hub or half-duplex network connection with a PCoIP Zero Client or PCoIP Remote Workstation Card?
No. PCoIP technology requires a full-duplex Ethernet connection from end to end. In modern networks, half-duplex links can still exist when using technologies such as Wi-Fi or point to point Wi-Fi or Microwave links. Older communication equipment in wired …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: March 26, 2021
527
The PCoIP session ended abruptly and the PCoIP Zero Client PCoIP Splash screen appears
Problem Occasionally issues can cause the PCoIP Zero Client to reboot. Issues such as the ones listed below are good signs that the PCoIP Zero Client has rebooted even though at first it may not be certain the PCoIP Zero Client rebooted. Unexpectedly the …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: September 21, 2023
509
Why does my Tera2 PCoIP Zero Client perform poorly on a WAN, compared to a software client on the same network?
If you are experiencing refresh issues of image data when scrolling through text and/or images using a PCoIP Zero Client on a WAN network, ensure that you enable the Low Bandwidth Text Codec (LBTC) setting. Note: The LBTC setting is available on TERA2321 …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: August 2, 2023
473
No audio when using Unified Communications with a USB headset
Problem Some users have reported no audio when using Unified Communications solution in firmware 4.7.0, they can only hear the ring of the incoming call and when the call is answered there is no Rx/Tx audio.   Cause This issue has been tracked down to the …
Knowledge Base Article Troubleshooting Performance Peripheral Devices Zero Clients
Last modified: November 7, 2022
456
Why does the PCoIP Zero Client OSD image quality preference slider not have any effect on PCoIP session?
Answer: Activation of the  Image Quality Preference slider requires enablement of the  check box found in the  Configure PCoIP image quality levels  ADM GPO variable shown below.   The Image Quality Preference slider (shown below) resides in the OSD under …
Knowledge Base Article Troubleshooting Display Performance Zero Clients HP Anyware
Last modified: August 2, 2023
426