Why has my PCoIP Client display temporarily shown a black screen?
Scenario While in a PCoIP session, the display(s) temporarily go black for a few seconds (typically 1-5 seconds) and then resumes normal operation. Occasionally the screen may be briefly frozen instead of turning black.   Cause This entry signifies that …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Zero Clients
Last modified: September 13, 2023
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What registry keys are required to make the Imprivata tap-in / tap-out functionality work with PCoIP Zero Clients?
Answer: If the Imprivata OneSign agent has been installed and a user cannot tap-in / tap-out, they should confirm if the registry key has been changed to enable this functionality. To do this the  RedirectionSupported registry key data value must be set …
Knowledge Base Article Tutorial Session Security Zero Clients
Last modified: September 3, 2023
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Why do I get the message Display Protocol for this desktop is currently busy processing a request
Scenario Re-connecting to a VMware Horizon View virtual desktop takes a long time and the message "The display protocol for this desktop is currently busy processing a request. Please contact your system administrator" is displayed. The message was …
Knowledge Base Article Troubleshooting Session Zero Clients
Last modified: September 25, 2023
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Network session checklist for PCoIP protocol LAN and WAN deployments
The PCoIP® Session Planning Guide  is an essential document for any PCoIP protocol deployment.  It covers key network design considerations as well as documents a number of network configuration issues that impact desktop performance. Ensure consistent …
Knowledge Base Article Troubleshooting Performance HP Anyware Zero Clients Management Console
Last modified: September 3, 2023
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Why is my virtual desktop experiencing poor display or video performance after installing or updating VMware software?
Scenario Your virtual machine (VM) may experience some of the following performance issues after updating or installing VMware tools, VMware View agent, or PCoIP software: Poor video playback. Slow windows drag within one monitor or between two monitors. …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements HP Anyware Zero Clients Remote Workstation Card
Last modified: September 3, 2023
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What are the network maximum transmission unit (MTU) requirements for PCoIP?
PCoIP maximum transmission unit (MTU) Requirements Every network has a MTU that dictates the maximum size a individual network packet can be for transmission. If the packet is larger than the MTU it will be fragmented and sent as multiple packets or …
Knowledge Base Article Tutorial Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Troubleshooting out of order packets impacting the PCoIP protocol?
Problem The PCoIP session performance is poor. The logs indicate high packet loss and the error messages related to out of order packets. Note:The default PCoIP server logs will indicate when out of order mode is activated and deactivated. To see …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Configuration of smart cards with PCoIP Zero Clients and VMWare Horizon
This article is provided to help administrators in setting up smart card authentication in zero clients connecting to VMWare Horizon. This article has been reviewed against the following supported hardware and software versions: VMware Horizon 7.2 PCoIP …
Knowledge Base Article Tutorial Session Security Setup Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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