Troubleshooting steps for Audio
This article provides a brief list of troubleshooting steps for common issues. Scenarios covered include:  Audio issues using HP Anyware PCoIP Agent Windows Linux Audio issues using Remote workstation cards USB audio (including composite/multifunction USB …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card HP Anyware Zero Clients
Last modified: September 3, 2023
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How to identify network issues in PCoIP Logs
All HP Anyware PCoIP Agents, PCoIP Zero Clients, PCoIP Remote Workstation Cards and PCoIP Software Clients log network statistics in the logs. The statistics are logged at different detail levels on different products. Understanding how to read these log …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Session negotiation failed while connecting from Zero client to VMware view . The Zero Client may not be compatible with the host session negotiation cipher setting
Scenario 1 When connecting from PCoIP Zero Clients running firmware 4.0.0  or newer up to 5.5.1 to virtual desktops using VMware Horizon View 5.3 or newer up to 6.2.0 and you are not able to connect.  A session connection error is displayed on the PCoIP …
Knowledge Base Article Troubleshooting Security Zero Clients
Last modified: September 3, 2023
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PCoIP TROUBLESHOOTING STEPS: View Connection Server Client Certificates
This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide.  This includes scenarios and detailed troubleshooting steps as follows: Problems uploading VCS certificates to …
Knowledge Base Article Troubleshooting Session Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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Troubleshooting session disconnections
Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …
Knowledge Base Article Troubleshooting Performance Session HP Anyware Remote Workstation Card Zero Clients
Last modified: December 2, 2023
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Certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards
This article provides a high level overview of certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards (also known as PCoIP host cards). Note: PCoIP Zero Clients and PCoIP Remote Workstation Cards are highly secure devices and by …
Knowledge Base Article Tutorial Security Remote Workstation Card Zero Clients
Last modified: September 14, 2023
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Why has my PCoIP Client display temporarily shown a black screen?
Scenario While in a PCoIP session, the display(s) temporarily go black for a few seconds (typically 1-5 seconds) and then resumes normal operation. Occasionally the screen may be briefly frozen instead of turning black.   Cause This entry signifies that …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Zero Clients
Last modified: September 13, 2023
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Why am I getting a message "Failed to Connect" when the certificate check mode is set to "Warn before connecting to untrusted servers"?
Problem When connecting to a VMware View Connection Server you get the error. Failed to Connect. The server provided a certificate that does not match the certificate that the server previously used. Contact your administrator for more details.   Cause If …
Knowledge Base Article Troubleshooting Security Zero Clients
Last modified: September 25, 2023
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