Mirroring displays on PCoIP Zero Clients
Requirements Tera2 dual port client (TERA2321) Firmware 4.1 or newer   Instructions From the PCoIP Zero Client's onscreen display (OSD) or both versions of the Management Console OSD - browse to Options > Configuration > Display > Enable Display Cloning …
Knowledge Base Article Tutorial Display Zero Clients
Last modified: November 7, 2022
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Getting blank screen or "source signal on other port" when connecting from zero client to VMware Horizon
Scenario: When using a PCoIP zero client connecting to VMware VM running Horizon Agent 8.2 if the VMware remote console is open while user is in session the zero client will display a blank screen or you may receive a message "source signal on other …
Knowledge Base Article Troubleshooting Display Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1203
Determining why the PCoIP Zero Client was reset to factory default
Problem The PCoIP Zero Client unexpectedly reset to factory default.    Cause The PCoIP Zero Client would only reset to factory defaults if one of the reset options was used. The PCoIP Zero Client can be reset by the PCoIP Management Console, through the …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 15, 2023
1087
Why does touchscreen calibration not work with a resolution other then native resolution?
Answer: Calibration for touchscreens via Teradici PCoIP firmware is designed to work from the OSD in native resolution with elo branded touch screens. To calibrate from a different resolution other than native, the elo device must be bridged and the elo …
Knowledge Base Article Advisory Display Zero Clients
Last modified: September 21, 2023
1001
Why are some Tera2 PCoIP Zero Clients showing the Online status as "False" in PCoIP Management Console 2.x and 3.x?
This indicates that the Tera 2 PCoIP Zero Client is not being managed by the PCoIP Management Console and can be one of several reasons: Not powered on Firmware has been downgraded to 4.x so no longer manageable by PCoIP Management Console 2.x and 3.x NTP …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 3, 2023
993
How do I change the image quality properties of a PCoIP Remote Workstation Card?
Review the below table to understand where to change the image quality properties in a remote workstation environment. This information applies to sessions between PCoIP Zero Clients and a PCoIP Remote Workstation Card (i.e. host card). If you are using a …
Knowledge Base Article Tutorial Performance Display Setup Zero Clients
Last modified: July 31, 2023
935
Why is my display not working correctly when using an adaptor attached to my OEM supplied cable?
Problem After purchasing a HP Anyware product you discover the cable shipped with the HP Anyware product does not have the necessary Video/Display connector to interface with your GPU or monitor. To complete the connection an adaptor is used to change the …
Knowledge Base Article Troubleshooting Display Setup Remote Workstation Card Zero Clients
Last modified: September 14, 2023
869
Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support HDMI connections?
PCoIP zero clients only come with the following connections: sVGA DVI (single and dual link) Display Port (1.1a) HDMI is not a supported connector type on PCoIP Zero Clients. You can purchase Display Port or DVI to HDMI cables and adapters however you may …
Knowledge Base Article Advisory Display Setup Remote Workstation Card Zero Clients
Last modified: July 31, 2023
706
Why does the dual-link DVI monitor connected to my PCoIP Zero Client not display properly?
Check your DVI cable, it may not be dual-link capable. Dual-link cable ends have all of the pins populated whereas single-link cables are missing 6 pins. These pins carry the extra information to allow up to 2560 x 1600 resolution. Some monitors will …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: November 22, 2022
682