Why does the "USB device not authorized"message appear on my display?
This message indicates that an unauthorized USB device is attached to the PCoIP Zero Client. Be sure allowed USB devices are specified in the list of authorized devices and not in the list of unauthorized devices in the USB page of the PCoIP Zero Client's …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 3, 2023
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What is an acceptable level of packet loss?
Just like VoIP and video conferencing, PCoIP is a real time protocol. Once a packet is lost in transit, there typically isn't time to re transmit before the PCoIP session is impacted. Therefore, the most acceptable level of loss is 0%. Packet loss maybe …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Client Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed client diagnostic report, create a client  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The …
Knowledge Base Article Diagnostics Session Performance HP Anyware
Last modified: September 25, 2023
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Why does my mouse and keyboard not work when connecting to a HP Z420 or Z620 using a PCoIP Remote Workstation Card via a PCoIP Zero Client?
Answer: USB HID devices fail to initialize on PCoIP session start for HP Z420, Z620, Z820 workstations running BIOS 03.18 -3.68. HP has resolved the issue in BIOS release  03.69 Rev. A (9 May 2014). The BIOS file name is sp66326.exe. For more information …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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VMware View Client with dual Virtual NICs unable to connect to virtual desktop
Scenario A VMware View Client with dual virtual NICs configured may not be able to connect to the virtual desktop.  Note: this article does not apply to PCoIP Zero Clients. Dual Virtual NICs Configured on the View Client   Cause If the client has been …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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Troubleshooting artifacts in a PCoIP Session
Problem During a PCoIP Session artifacts are appearing on the screen. The artifacts may stay or slowly disappear.   Cause and Resolution There are may reasons artifacts may appear on the screen. Some may be source issues such as the application or …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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How can I determine the frame rate at a PCoIP protocol client?
Answer: There are a multiple ways to determine the frame update rate displayed at the PCoIP Zero Client.    Note: the frame rate displayed at the client this may be different than the source display frame rate when in a congested network environment.  Log …
Knowledge Base Article Tutorial Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: September 3, 2023
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