Upgrading from firmware 3.4.x or earlier, a message displays indicating my USB devices failed authorization
Problem When upgrading PCoIP Zero Client firmware from 3.4.x, USB locally terminated devices work, but no redirected (bridged) USB devices work. When viewing attached devices in the Administrator Web Interface (AWI) only the mouse and keyboard show as …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 25, 2023
686
Why do my PCoIP Zero Client image settings have no effect when I change them?
Problem When connecting to your HP Anyware PCoIP Agent or VMware Horizon VM you may notice that the PCoIP Zero Client imaging settings have no effect on the PCoIP Session. The pcoip_server log file and the PCoIP Zero Client AWI both indicate the imaging …
Knowledge Base Article Troubleshooting Session Display Zero Clients
Last modified: September 7, 2023
646
Why do USB 2.0 or isochronous devices fail to work as expected when plugged into a Samsung NC220 or NC240 PCoIP monitor?
Answer: This occurs because on the NC220 and NC240 monitor series, USB Ports 0, 1 and 2 are brought out directly and port 3 is connected to an internal hub. On this hub, 1 hub port is connected to a RS232 device, and another hub port is connected to an …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: November 21, 2022
635
What is the impact of minimum and maximum initial image quality on a PCoIP Session?
Minimum and maximum initial image quality sets the lower and upper quality level. The default values in HP Anyware is Q40 for the minimum initial image quality and Q80 for the maximum initial image quality. If PCoIP estimates there is adequate bandwidth …
Knowledge Base Article Advisory Display Performance Remote Workstation Card HP Anyware
Last modified: July 31, 2023
625
Should I use an initial image quality of Q100?
An initial image quality of Q100 will deliver the highest quality of image PCoIP can deliver. Q100 is not lossless, for a lossless image, build to lossless must be enabled.  How to configure the Turn off Build-to-Lossless feature session variable in GPO …
Knowledge Base Article Advisory Display Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: August 1, 2023
610
How do I restrict a USB device in PCoIP Zero Client where a Hub is used?
Scenario Introduced in Firmware 4.1 is a new feature that allows a keyboard and mouse to be locally terminated behind a hub on a PCoIP Zero Client. Previously all devices on a HUB were treated as one and the keyboard and mouse were remotely terminated. …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 18, 2022
554
What happens when you change the PCoIP Zero Client's Authorized Devices list to allow desired devices?
When you specify the devices you want to allow by adding them to the  Authorized Devices list, this automatically blocks everything else. That means there is no need to add devices you don't want to allow to the Unauthorized Devices list. Caution! Before …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 18, 2022
517