How do I enable and disable the PCoIP Zero Client session disconnect CTRL-ALT-F12 key sequence?
Enable When using a PCoIP Zero Client to connect to HP Anyware, Amazon Workspaces or VMware Horizon View the Ctrl-Alt-F12 shortcut is enabled by default. This setting can be configured via the AWI or PCoIP Management Console. When using a workstation with …
Knowledge Base Article Tutorial Session Management Management Console Zero Clients
Last modified: September 3, 2023
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How do I reset the configuration parameters entered on my PCoIP Zero Client or PCoIP Remote Workstation Card?
Answer: There are four ways to reset the PCoIP Zero Client to default settings which are described below. The PCoIP Remote Workstation card (also known as a PCoIP host card) has one reset procedure also described below. Some network information will be …
Knowledge Base Article Tutorial Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Troubleshooting artifacts in a PCoIP Session
Problem During a PCoIP Session artifacts are appearing on the screen. The artifacts may stay or slowly disappear.   Cause and Resolution There are may reasons artifacts may appear on the screen. Some may be source issues such as the application or …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Mirroring displays on PCoIP Zero Clients
Requirements Tera2 dual port client (TERA2321) Firmware 4.1 or newer   Instructions From the PCoIP Zero Client's onscreen display (OSD) or both versions of the Management Console OSD - browse to Options > Configuration > Display > Enable Display Cloning …
Knowledge Base Article Tutorial Display Zero Clients
Last modified: November 7, 2022
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Getting blank screen or "source signal on other port" when connecting from zero client to VMware Horizon
Scenario: When using a PCoIP zero client connecting to VMware VM running Horizon Agent 8.2 if the VMware remote console is open while user is in session the zero client will display a blank screen or you may receive a message "source signal on other …
Knowledge Base Article Troubleshooting Display Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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Determining why the PCoIP Zero Client was reset to factory default
Problem The PCoIP Zero Client unexpectedly reset to factory default.    Cause The PCoIP Zero Client would only reset to factory defaults if one of the reset options was used. The PCoIP Zero Client can be reset by the PCoIP Management Console, through the …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 15, 2023
1095
Why does touchscreen calibration not work with a resolution other then native resolution?
Answer: Calibration for touchscreens via Teradici PCoIP firmware is designed to work from the OSD in native resolution with elo branded touch screens. To calibrate from a different resolution other than native, the elo device must be bridged and the elo …
Knowledge Base Article Advisory Display Zero Clients
Last modified: September 21, 2023
1006
Why are some Tera2 PCoIP Zero Clients showing the Online status as "False" in PCoIP Management Console 2.x and 3.x?
This indicates that the Tera 2 PCoIP Zero Client is not being managed by the PCoIP Management Console and can be one of several reasons: Not powered on Firmware has been downgraded to 4.x so no longer manageable by PCoIP Management Console 2.x and 3.x NTP …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 3, 2023
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