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Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …

How do I upload firmware on PCoIP Zero Clients or PCoIP Remote Workstation Card?

This knowledge base article applies to using the Administrative Web Interface (AWI) as the tool used to upload firmware. To upload the firmware using the PCoIP Management Console, refer to Management Console 202x.x (or 1.10.x) administrators' guide and …

The impact of graphics card temporal dithering

Temporal dithering is an intentionally applied blurring method used by some graphics cards to increase the amount of color and shading that can be done on a system. It's a trade-off between a little distortion and much smoother looking pictures. During …

Do PCoIP Zero Clients support Microsoft Remote Desktop Services?

You cannot directly connect to a RDS host (terminal server) directly from a PCoIP Zero Client, however you can connect to a View 6 RDS host. View 6 RDS is a new feature introduced in VMware Horizon 6. To use this feature, you need to have a Tera2 zero …

Knowledge Base Article Advisory Zero Clients

Last modified: April 17, 2024

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USB and Analog audio through PCoIP Zero Clients

This knowledge base article explains analog and USB audio behavior in PCoIP environments. When a USB audio device is used without the local USB audio driver enabled, the USB audio device is remotely bridged to the host. In this case, the audio stream data …

How to recover Zero Client Password

Answer There are several ways to reset the password for zero clients. Option 1: Use Management Console For enterprise users, the PCoIP Management Console is recommended to manage the zero client security options including password reset etc. Please …

Certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards

This article provides a high level overview of certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards (also known as PCoIP host cards). Note: PCoIP Zero Clients and PCoIP Remote Workstation Cards are highly secure devices and by …

Why has my PCoIP Client display temporarily shown a black screen?

Scenario While in a PCoIP session, the display(s) temporarily go black for a few seconds (typically 1-5 seconds) and then resumes normal operation. Occasionally the screen may be briefly frozen instead of turning black. Cause This entry signifies that …

Why am I getting a message "Failed to Connect" when the certificate check mode is set to "Warn before connecting to untrusted servers"?

Problem When connecting to a VMware View Connection Server you get the error. Failed to Connect. The server provided a certificate that does not match the certificate that the server previously used. Contact your administrator for more details. Cause If …

What registry keys are required to make the Imprivata tap-in / tap-out functionality work with PCoIP Zero Clients?

Answer: If the Imprivata OneSign agent has been installed and a user cannot tap-in / tap-out, they should confirm if the registry key has been changed to enable this functionality. To do this the RedirectionSupported registry key data value must be set …

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