Host Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed host diagnostic report, create a host  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The report …
Knowledge Base Article Diagnostics Session Remote Workstation Card HP Anyware
Last modified: September 3, 2023
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What does "No Available Hosts for Connection" mean?
The message "No Available Hosts for Connection" appears if the PCoIP Zero Client has enabled the Host Discovery feature and tries to establish a session but cannot find a PCoIP Remote Workstation Card that is not currently in a session on the network. If …
Knowledge Base Article Troubleshooting Session Remote Workstation Card Zero Clients
Last modified: November 15, 2022
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What does the error message "Session Closed Remotely" mean?
There are a number or reasons that the message "Session Closed Remotely" appears during a brokered session listed below. Informational Messages Closed by login at an alternate location or host shutdown/restart User initiated logout Disconnected by …
Knowledge Base Article Advisory Session HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
962
Are there any limitations on physical distance for a PCoIP session?
Due to the design of PCoIP, using UDP for data transmission, PCoIP will operate over vast distances and network latencies up to 250 ms. PCoIP intelligently acknowledges the traffic inside the protocol allowing for high speed transmission over high latency …
Knowledge Base Article Tutorial Session Performance HP Anyware Remote Workstation Card
Last modified: December 9, 2022
878
How do I configure a Peer-to-Peer Connection between a PCoIP Zero Client and a PCoIP Remote Workstation Card?
Requirements This article describes the configuration of a peer-to-peer, or dedicated connection between a PCoIP Zero Client and a PCoIP Remote Workstation Card including dual and quad display scenario's. Single or dual display requires a single PCoIP …
Knowledge Base Article Tutorial Session Setup Remote Workstation Card Zero Clients
Last modified: July 31, 2018
832
Connecting a new PCoIP Zero Client to an existing PCoIP Remote Workstation Card.
In general, newer firmware in PCoIP Remote Workstation Cards (host cards) are backward compatible with PCoIP Zero Clients using older firmware. However, enhancements to firmware may produce unexpected behaviors. Important changes are documented in each …
Knowledge Base Article Troubleshooting Session Remote Workstation Card Zero Clients
Last modified: September 19, 2023
611
Why does my PCoIP Remote Workstation hibernate or sleep and not power off remotely from my Tera 2 PCoIP Zero Client?
When a PCoIP Zero Client attempts to power down a Windows 7 or Windows 10 workstation host during a PCoIP session, the workstation may enter the sleep state rather than being shutdown. This will occur if Windows is configured to map the PC power button to …
Knowledge Base Article Advisory Session Remote Workstation Card Zero Clients
Last modified: July 3, 2020
511
Why is the image quality reduced for a couple seconds right after a session is connected?
This is expected behaviour during the first couple seconds when a PCoIP session is established and is caused by the PCoIP device's bandwidth management algorithm. The algorithm continuously optimizes the amount of network traffic a PCoIP device generates …
Knowledge Base Article Troubleshooting Session Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: August 7, 2023
188