Can I use an Ethernet hub or half-duplex network connection with a PCoIP Zero Client or PCoIP Remote Workstation Card?
No. PCoIP technology requires a full-duplex Ethernet connection from end to end. In modern networks, half-duplex links can still exist when using technologies such as Wi-Fi or point to point Wi-Fi or Microwave links. Older communication equipment in wired …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: March 26, 2021
540
Why is my 802.1x configuration failing on my older network?
Scenario 1 In an environment that contains legacy network equipment, after setting up 802.1x, initial authentication fails. The authentication switch does not respond to any of the EAP-TLS request packets from the PCoIP Zero Client.   Cause Some legacy …
Knowledge Base Article Troubleshooting Security Remote Workstation Card Zero Clients
Last modified: November 23, 2022
463
Can a WAN accelerator be used to improve the performance of PCoIP sessions?
PCoIP does not benefit from a WAN accelerator, legacy WAN accelerator solutions use different methods to improve the performance of applications operating over congested networks. These methods include compressing packets, implementing proxy servers that …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card
Last modified: December 14, 2022
428
Should I configure "Maximum Initial Image Quality" to 100 if I want lossless still image?
No. Regardless of PCoIP image-quality settings, still images are always lossless. The time it takes to display them depends on your image-quality settings and available network bandwidth. For most situations, it is recommended to use 40 for Minimum Image …
Knowledge Base Article Advisory Performance Display Remote Workstation Card HP Anyware Zero Clients
Last modified: December 9, 2022
371
What does "IPC: Frame encode took xxx ms so far. Dropping down the quality to index x." in the log files indicate?
Answer: In this case, the imaging encoder has determined that too many bits were being sent in the upper portion of the frame (i.e. flooding) which causes the frame to take longer to encode, and therefore appears unresponsive to the user (> 750 ms to …
Knowledge Base Article Troubleshooting Performance HP Anyware Zero Clients Remote Workstation Card
Last modified: December 9, 2022
371
PCoIP TROUBLESHOOTING STEPS: IEEE 802.1x Network Authentication
This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for: Problems uploading IEEE 802.1x certificates to PCoIP …
Knowledge Base Article Troubleshooting Security Remote Workstation Card Zero Clients
Last modified: September 7, 2023
367
Skipped compressing pkt due to PCM bit length in the PCoIP Remote Workstation Card Logs
Scenario User notices poor audio quality when connected to a PCoIP Remote Workstation Card (host card), and the following entries are in the PCoIP Remote Workstation Card's logs: 12/04/2013, 00:01:41> LVL:3 RC: 0 AUDIO_CMPRS :Skipped compressing pkt due …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: August 3, 2023
348
Will out of order packets impact a PCoIP session?
PCoIP will work when packets are becoming out of order between the two PCoIP endpoints. Re-ordering packets on PCoIP endpoints requires that packets are held in a queue/buffer while waiting to receive the packets that need to be put back into order.  With …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
317