Where can I find a PCoIP-compatible connection broker?
In additional to HP Anyware Manager, as part of the Technology Partner Program, HP Anyware enables companies to build support for PCoIP session brokering. The following is a list of PCoIP compatible connection brokers:   Company Product Compatible with …
Knowledge Base Article Advisory Session Setup HP Anyware Remote Workstation Card
Last modified: September 25, 2023
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PCoIP Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed diagnostic report, create a  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The report will be …
Knowledge Base Article Diagnostics Session HP Anyware Remote Workstation Card
Last modified: September 3, 2023
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How do I upload certificates to PCoIP Zero Clients and PCoIP Remote Workstation Cards?
Follow the instructions below to upload a PEM certificate to a PCoIP Zero Client or PCoIP Remote Workstation Card (also known as a PCoIP host card) via the Administrative Web Interface (AWI) or the PCoIP Management Console (PCoIP MC). For a comprehensive …
Knowledge Base Article Tutorial Security Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Why does my mouse and keyboard not work when connecting to a HP Z420 or Z620 using a PCoIP Remote Workstation Card via a PCoIP Zero Client?
Answer: USB HID devices fail to initialize on PCoIP session start for HP Z420, Z620, Z820 workstations running BIOS 03.18 -3.68. HP has resolved the issue in BIOS release  03.69 Rev. A (9 May 2014). The BIOS file name is sp66326.exe. For more information …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Host Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed host diagnostic report, create a host  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The report …
Knowledge Base Article Diagnostics Session Remote Workstation Card HP Anyware
Last modified: September 3, 2023
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How do I fix a problem with a USB mouse and keyboard not working on a Dell Precision R7610 workstation?
Answer: Dell fixed a known issue with the USB keyboard and mouse on Dell Precision R7610 workstations. The problem can happen on any Dell Precision workstation when connected to any PCoIP Zero Client. The issue was fixed in Dell BIOS A07. For more details …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card
Last modified: September 3, 2023
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What does "No Available Hosts for Connection" mean?
The message "No Available Hosts for Connection" appears if the PCoIP Zero Client has enabled the Host Discovery feature and tries to establish a session but cannot find a PCoIP Remote Workstation Card that is not currently in a session on the network. If …
Knowledge Base Article Troubleshooting Session Remote Workstation Card Zero Clients
Last modified: November 15, 2022
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Can a PCoIP Remote Workstation Card be brokered by VMware Horizon View?
A PCoIP Remote Workstation Card (host card) can be brokered by VMware View 4.5 and newer. This way, the host can be accessed by either a PCoIP Zero Client or the VMware View software client. Refer to  PCoIP Remote Workstation Card 4.9.0 Administrators' …
Knowledge Base Article Advisory Setup Third Party Enhancements Remote Workstation Card
Last modified: September 12, 2023
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Error block type is not 01 during 802.1x authentication
Problem When the PCoIP Zero Client has been configured for 802.1x authentication including loading the required certificates, the Network Access Controller is rejecting the authentication request with error messages such as The block type of the signature …
Knowledge Base Article Troubleshooting Security Remote Workstation Card Zero Clients
Last modified: September 15, 2023
1282
How to disable all USB devices but allow Human Interface Devices (HID) using the PCoIP Management Console
The PCoIP Management Console 1.x, 2.x and 3.x can push predetermined profiles to PCoIP Zero Clients and PCoIP Remote Workstation Cards. Inside the profile USB policies that control USB authorized and unauthorized devices. In many organizations it is …
Knowledge Base Article Tutorial Peripheral Devices Management Console Remote Workstation Card
Last modified: September 3, 2023
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