Troubleshooting PCoIP session Connection Issues.
Problem When connecting to a PCoIP Standard Agent for Windows, PCoIP Graphics Agent for Windows, PCoIP Standard Agent for Linux or PCoIP Graphics Agent for Linux the connection fails with one of the following messages: Error: Unable to connect to …
Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card Zero Clients
Last modified: November 9, 2023
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What do the PCoIP server log disconnect codes mean?
There are a number of disconnect codes used in event logs to identify the cause of a session disconnect for HP Anyware PCoIP Agent. Amazon Workspaces and VMware Horizon View. For details on finding the logs, see How do I find the PCoIP event log files? An …
Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Troubleshooting Keyboard and Mouse issues
Problem When connecting to a remote session the keyboard and mouse do not work, the input is sporadic, the input lags, the cursor doesn't appear or the mouse is out of position.   Cause There are many causes for Keyboard and Mouse issues. They include: …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card HP Anyware
Last modified: September 21, 2023
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What do the PCoIP Zero Client session connection failure codes mean?
Session connection error messages--such as "Unable to connect (0x1000). Please contact your IT administrator."--are described below.  0x1000: Session lost. MGMT_UI :No PCoIP data received in the past 3 seconds (connection to peer might be lost) MGMT_SYS …
Knowledge Base Article Troubleshooting Session Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Troubleshooting session disconnections
Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …
Knowledge Base Article Troubleshooting Performance Session HP Anyware Remote Workstation Card Zero Clients
Last modified: December 2, 2023
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Certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards
This article provides a high level overview of certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards (also known as PCoIP host cards). Note: PCoIP Zero Clients and PCoIP Remote Workstation Cards are highly secure devices and by …
Knowledge Base Article Tutorial Security Remote Workstation Card Zero Clients
Last modified: September 14, 2023
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The mouse and keyboard do not work when connecting to the PCoIP Remote Workstation Card from a PCoIP Software Client?
Problem When connecting to a PCoIP Remote Workstation Card from a HP Anyware PCoIP Software Client the mouse and keyboard do not work. Connecting and disconnecting does not help and the screen resolution and layout appears to be correct.   Cause For the …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card
Last modified: September 3, 2023
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How to setup Windows Server 2008 R2 as an 802.1X Authentication Server.
The following guide shows an example Windows Server 2008 R2 configuration for use with the PCoIP Zero Client and PCoIP Remote Workstation Cards. The example sets up a brand new environment including a Active Directory Domain. It is recommended this …
Knowledge Base Article Tutorial Security Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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