Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.

Answer Depending on the currently installed firmware version on your Tera2 device, an upgrade to new firmware may require an intermediate firmware upload. To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the associated …

Troubleshooting session disconnections

Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …

How do I upload firmware on PCoIP Zero Clients or PCoIP Remote Workstation Card?

This knowledge base article applies to using the Administrative Web Interface (AWI) as the tool used to upload firmware. To upload the firmware using the PCoIP Management Console, refer to Management Console 202x.x (or 1.10.x) administrators' guide and …

FAQ - PCoIP Session Establishment

This article provides common questions and answers related to PCoIP Session Establishment (Connection) . It includes concepts, guidelines and troubleshooting checklists. FAQ – Overview Steps/stages required to establish a successful PCoIP Session FAQ …

How do I find the IP address of my newly installed PCoIP Zero Client or PCoIP Remote Workstation card?

Answer: You can determine the IP address associated with your device using one of the following methods: Before you begin, write down the MAC address of the device you want to determine the IP address of. For most of these methods, the MAC address is …

The mouse and keyboard do not work when connecting to the PCoIP Remote Workstation Card from a PCoIP Software Client?

Problem When connecting to a PCoIP Remote Workstation Card from a HP Anyware PCoIP Software Client the mouse and keyboard do not work. Connecting and disconnecting does not help and the screen resolution and layout appears to be correct. Cause For the …

Using HP Anyware PCoIP Zero Clients and Remote Workstation Cards on a direct-connect (no IP) network

Direct-connect (no IP network) configurations, sometimes incorrectly referred to as "home-run networks", refer to a direct connection between 2 devices without network switches/hubs installed using straight through cables via patch-panels. Although zero …

FAQ - Licensing

This FAQ provides questions and answers on how to order, manage and troubleshoot licenses for PCoIP products FAQ - Purchasing Order : How can I purchase or obtain a license? Change Order : How can I change an existing order (split, merge, extend, renew, …

What are the USB Transfer Types?

The Universal Serial Bus Specification defined four types of data transfer. Data transfer occurs between the memory buffer on the host computer, and an endpoint on the universal serial bus (USB) device. Data is organized into packets before it is …

Error: Broker failed to allocate the resource

Problem When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Broker failed to allocate the resource". Cause Broker failed to allocate the resource is a timeout error when broker fails to connect. The Broker is not able …

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