Why does my mouse and keyboard not work when connecting to a HP Z420 or Z620 using a PCoIP Remote Workstation Card via a PCoIP Zero Client?
Answer: USB HID devices fail to initialize on PCoIP session start for HP Z420, Z620, Z820 workstations running BIOS 03.18 -3.68. HP has resolved the issue in BIOS release  03.69 Rev. A (9 May 2014). The BIOS file name is sp66326.exe. For more information …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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I can't see or access PC/workstation BIOS when using a PCoIP Remote Workstation Card?
Problem When remotely access my a workstation using the PCoIP Remote Workstation Card, the BIOS is not visible remotely and when it is, can't be controlled.   Cause In order to access the BIOS when using a PCoIP Remote Workstation Card, the USB function …
Knowledge Base Article Tutorial Display Remote Workstation Card
Last modified: September 3, 2023
1715
Why am I experiencing poor performance when playing a 1080p high fps video with my PCoIP Remote Workstation Card and PCoIP Software Client?
Problem When using the PCoIP Software Client to connect to a PCoIP Remote Workstation Card I cannot achieve high frame rate playback.   Cause There are a number of factors that can contribute to poor performance so the best method of trying to determine …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: September 3, 2023
1595
How do I fix a problem with a USB mouse and keyboard not working on a Dell Precision R7610 workstation?
Answer: Dell fixed a known issue with the USB keyboard and mouse on Dell Precision R7610 workstations. The problem can happen on any Dell Precision workstation when connected to any PCoIP Zero Client. The issue was fixed in Dell BIOS A07. For more details …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card
Last modified: September 3, 2023
1551
Troubleshooting artifacts in a PCoIP Session
Problem During a PCoIP Session artifacts are appearing on the screen. The artifacts may stay or slowly disappear.   Cause and Resolution There are may reasons artifacts may appear on the screen. Some may be source issues such as the application or …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
1546
Why is the BIOS not visible when my Dell workstation boots with a PCoIP Remote Workstation Card?
Scenario The BIOS on a Dell R5500/R5400 is not visible on boot up. After the OS loads, the monitor then displays the desktop. On some graphic cards, only the primary port is active during the POST phase of the host PC boot process. For example, when using …
Knowledge Base Article Troubleshooting Setup Display Remote Workstation Card
Last modified: September 3, 2023
1478
How to disable all USB devices but allow Human Interface Devices (HID) using the PCoIP Management Console
The PCoIP Management Console 1.x, 2.x and 3.x can push predetermined profiles to PCoIP Zero Clients and PCoIP Remote Workstation Cards. Inside the profile USB policies that control USB authorized and unauthorized devices. In many organizations it is …
Knowledge Base Article Tutorial Peripheral Devices Management Console Remote Workstation Card
Last modified: September 3, 2023
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Why is USB not working when connecting a PCoIP Zero Client to a PCoIP Remote Workstation Card?
By default, all USB devices are bridged to the host with the PCoIP Remote Workstation Card and is dependent on the host OS. Please verify the following Make sure the USB devices are not unauthorized in the PCoIP Remote Workstation Card or PCoIP Zero …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
1167