Does PCoIP support moving between subnets in a wireless environment?
PCoIP environments implementing newer versions of PCoIP, such as Cloud Access Software, support changing of the PCoIP Software Clients IP address as long as the PCoIP Agent IP is still reachable. This allows PCoIP Software Clients to roam from wireless to …
Knowledge Base Article Advisory HP Anyware Remote Workstation Card
Last modified: September 14, 2023
308
Why doesn't the PCoIP Remote Workstation Card power up when it is installed to a particular PCIe slot?
This may be due to the restrictions of your host PC's motherboard that requires you to install graphics cards or other PCIe cards into certain PCIe slots. If a PCIe card is installed into an inappropriate PCIe slot, the host PC may stop loading any …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: November 22, 2022
308
Why do I get poor performance on an MPLS network?
There are a number of configuration requirements for using PCoIP protocol on an MPLS network.  Prioritize PCoIP packets as a best practice Avoid packet loss Avoid out-of-order packets PCoIP protocol may consider out-of-order packets as lost if the data …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
307
CVE-2019-5544 - Security Notice: Information regarding recently discovered OpenSLP vulenerability
  HP Anyware uses OpenSLP library which has been reported affected by CVE-2019-5544. HP Anyware does not believe the vulnerability is exploitable on either the Zero Client or  Remote Workstation Card but as an absolute guarantee customers may want …
Knowledge Base Article Advisory Security Management Console Remote Workstation Card Zero Clients
Last modified: August 7, 2023
291
Configure HP Anyware Event Log Verbosity
HP Anyware event log verbosity (level) can be configured on both the client and agent software.   PCoIP Software Client for Windows: http://www.teradici.com/web-help/pcoip_client/windows/current/#Topics/Troubleshooting.htm?Highlight=Setting%20Log%20Levels …
Knowledge Base Article Tutorial Setup HP Anyware
Last modified: September 3, 2023
294
How does PCoIP share bandwidth over the network?
The BW Limit is dynamically calculated and represents the bandwidth the PCoIP session estimates to be available given the network conditions. The calculation takes into account the existing bandwidth usage, packet loss and any high latency spikes. The …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
289
What does "MCU not initialized" log message mean?
Problem You are unable to manage a zero client using the HP Anyware PCoIP Management Console 1.x (MC). The event logs reveal the following MCU errors: LVL:1 RC:-500        MCU :(tera_mcu_read_eeprom_bit): Cannot read from EEPROM, MCU not initialized. …
Knowledge Base Article Troubleshooting Management Remote Workstation Card Zero Clients
Last modified: September 19, 2023
283
The incorrect workstation powers on when trying to connect to a PCoIP Remote Workstation Card from a PCoIP Zero Client
Problem You might encounter the following problem if you use a PCoIP Zero Client to switch between workstations, i.e. computers with a PCoIP Remote Workstation Card (host card) installed: the first workstation wakes up and connects normally, but the …
Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients
Last modified: September 19, 2023
279