What do the PCoIP server log disconnect codes mean?
There are a number of disconnect codes used in event logs to identify the cause of a session disconnect for HP Anyware PCoIP Agent. Amazon Workspaces and VMware Horizon View. For details on finding the logs, see How do I find the PCoIP event log files? An …
Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
14321
Troubleshooting Keyboard and Mouse issues
Problem When connecting to a remote session the keyboard and mouse do not work, the input is sporadic, the input lags, the cursor doesn't appear or the mouse is out of position.   Cause There are many causes for Keyboard and Mouse issues. They include: …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card HP Anyware
Last modified: September 21, 2023
13868
What do the PCoIP Session 4 digit error codes mean when experience issues connecting to a remote host?
If you are having difficulties connecting a PCoIP client to a remote host and are receiving a 4 digit error code, the following table will provide suggested next steps.  If you don't see the error code in the table below, open a caes with HP Anyware …
Knowledge Base Article Troubleshooting Session HP Anyware
Last modified: January 24, 2024
13374
What do the PCoIP Zero Client session connection failure codes mean?
Session connection error messages--such as "Unable to connect (0x1000). Please contact your IT administrator."--are described below.  0x1000: Session lost. MGMT_UI :No PCoIP data received in the past 3 seconds (connection to peer might be lost) MGMT_SYS …
Knowledge Base Article Troubleshooting Session Remote Workstation Card Zero Clients
Last modified: September 3, 2023
13111
Cannot connect to session: Client shows licensing-related errors, or error 0x1002
Problem When attempting to establish a remote connection using a PCoIP client, the connection fails and one of these error messages appears: PCoIP Agent has no available licenses to launch the remote session. Please try again later. This desktop has no …
Knowledge Base Article Troubleshooting Session Licensing HP Anyware Zero Clients
Last modified: September 3, 2023
12682
Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.
Answer Depending on the currently installed firmware version on your Tera2 device, an upgrade to new firmware may require an intermediate firmware upload. To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the associated …
Knowledge Base Article Troubleshooting Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
12212
Why can't I change the display resolution in Windows when using HP Anyware on Windows?
Problem When connected to a remote machine via HP Anyware on Windows, opening the display settings results in greyed out options and a message "Some settings are controlled by your system administrator". You cannot change the screen resolution, select the …
Knowledge Base Article Troubleshooting Display HP Anyware Zero Clients
Last modified: April 16, 2024
11605
Troubleshooting session disconnections
Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …
Knowledge Base Article Troubleshooting Performance Session HP Anyware Remote Workstation Card Zero Clients
Last modified: December 2, 2023
9150
How do I upload firmware on PCoIP Zero Clients or PCoIP Remote Workstation Card?
This knowledge base article applies to using the Administrative Web Interface (AWI) as the tool used to upload firmware. To upload the firmware using the PCoIP Management Console, refer to Management Console 202x.x (or 1.10.x) administrators' guide and …
Knowledge Base Article Tutorial Setup Management Management Console Remote Workstation Card Zero Clients
Last modified: September 22, 2023
9059