Why do I get a gray screen when connecting from the HP Anyware PCoIP Software Client to a PCoIP Remote Workstation Card?
Answer: To resolve this issue, please make sure that you have the following installed and set correctly on the host PC/workstation - i.e. a computer with a PCoIP Remote Workstation Card (host card) installed: The host card should be running PCoIP firmware …
Knowledge Base Article Troubleshooting Display Remote Workstation Card
Last modified: September 3, 2023
2735
Is a 2560x1600 display resolution supported by PCoIP hardware devices?
PCoIP Zero Clients and PCoIP Remote Workstation Cards (host cards) support 2560x1600 based on the following: Firmware 4.0.3 and newer TERA2140 Supports a maximum resolution for two monitors of 2560x1600 @60Hz Supports a maximum resolution for four …
Knowledge Base Article Advisory Display Remote Workstation Card Zero Clients
Last modified: September 3, 2023
2509
Workaround for database failures when restoring or migrating from PCoIP Management Console 2.4 or older to versions 2.5.1 or newer.
Customers on Management Console (MC) 2.4 or older, restoring databases, or migrating to 2.5.1 or newer are required to run this mandatory database clean-up script prior to the restore or migration. These steps reduce the size of the database which is …
Knowledge Base Article Advisory Management Setup Management Console
Last modified: September 3, 2023
2477
What is monitor emulation on the PCoIP Remote Workstation Card and how does it work?
Answer: Monitor emulation is a feature on the PCoIP Remote Workstation Card (also known as a host card) that ensures graphics cards see a valid EDID on a Display Port or DVI port on boot. This helps prevent the graphics card from driving DVI signals or DP …
Knowledge Base Article Advisory Display Setup Remote Workstation Card
Last modified: September 3, 2023
2213
How do I access CTRL-ALT-DEL on a touchscreen monitor with Windows 7?
Answer: In Windows 7 environments where a touchscreen monitor uses the onscreen keyboard, consider enabling CTRL+ALT+ DEL, also known as the Secure Attention Sequence (SAS): Log in to the remote workstation or virtual desktop with the appropriate …
Knowledge Base Article Troubleshooting Setup Display Remote Workstation Card Zero Clients
Last modified: September 21, 2023
2195
How do I enable NTP on PCoIP Zero Clients and PCoIP Remote Workstation Cards?
Enabling NTP is important on the PCoIP Zero Client and PCoIP Remote Workstation Card. NTP is using for the following: Setting the time and date of the PCoIP Zero Client and PCoIP Remote Workstation Card. As there is no battery on the devices, the time and …
Knowledge Base Article Tutorial Management Setup Management Console Zero Clients
Last modified: September 3, 2023
1744
I can't see or access PC/workstation BIOS when using a PCoIP Remote Workstation Card?
Problem When remotely access my a workstation using the PCoIP Remote Workstation Card, the BIOS is not visible remotely and when it is, can't be controlled.   Cause In order to access the BIOS when using a PCoIP Remote Workstation Card, the USB function …
Knowledge Base Article Tutorial Display Remote Workstation Card
Last modified: September 3, 2023
1726