Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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This FAQ provides questions and answers on how to order, manage and troubleshoot licenses for PCoIP products FAQ - Purchasing Order : How can I purchase or obtain a license? Change Order : How can I change an existing order (split, merge, extend, renew, …

What are the USB Transfer Types?

The Universal Serial Bus Specification defined four types of data transfer. Data transfer occurs between the memory buffer on the host computer, and an endpoint on the universal serial bus (USB) device. Data is organized into packets before it is …

End-of-Life Details: Tera1 Firmware

Overview This article provides notification that Teradici has begun the End-of-Life (EOL) process for Firmware for Tera1. This EOL notification applies to both Tera1 PCoIP Zero Clients and Tera1 PCoIP Remote Workstation Cards. Tera1-based products have …

Linux DHCP server configuration when using DHCP Discovery on PCoIP Management Console 2.x and 3.x

Answer: This is based on PCoIP Management Console 2.x and newer only This is an example of configuring a Linux DHCP server when using DHCP Option for device discovery. The DHCP server is configured by editing the configuration file: /etc/dhcpd.conf This …

Error: Broker failed to allocate the resource

Problem When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Broker failed to allocate the resource". Cause Broker failed to allocate the resource is a timeout error when broker fails to connect. The Broker is not able …

Unable to connect (0x1001) when a PCoIP Zero Client tries to connect to a PCoIP Remote Workstation Card

Problem When a PCoIP Zero Client is trying to connect to a PCoIP Remote Workstation Card. Clicking the connection button on the PCoIP Zero Client, the error message "Unable to connect (0x1001). Please contact your IT administrator" is returned Cause The …

Host Display Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed host diagnostic report, create a host agent support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …

Troubleshooting Video Playback Issues ?

There are many factors impacting the playback of video in a PCoIP environment. Factors that influence video playback are: PCoIP Thin Client or Software Client local hardware capabilities. PCoIP can require a lot of processing power not available on …

How do I determine how much bandwidth a PCoIP Protocol Session is consuming?

There are multiple options to determine how much bandwidth a PCoIP protocol session is consuming. Viewing live data on a PCoIP Zero Client or PCoIP Remote Workstation Card The active PCoIP protocol session bandwidth can be viewed in the PCoIP Zero …

What is the session disconnect timeout for a PCoIP session?

Answer: A PCoIP protocol session is disconnected after a period of network inactivity that is dependent on the client type and configuration settings. This includes settings for: PCoIP Zero Clients: 30 seconds (default) of no network communication PCoIP …

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