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Troubleshooting out of order packets impacting the PCoIP protocol?

Problem The PCoIP session performance is poor. The logs indicate high packet loss and the error messages related to out of order packets. Note:The default PCoIP server logs will indicate when out of order mode is activated and deactivated. To see …

PCoIP TROUBLESHOOTING STEPS: Session Disconnect

This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide. By default the PCoIP protocol will disconnect a session if there is no network activity for more than 30 seconds …

PCoIP Ultra - Troubleshooting

PCoIP Ultra - Troubleshooting Technical Requirements When attempting to enable the PCoIP Ultra protocol enhancements certain platform specific requirements must be met. Clients and hosts must support the AVX2 instruction set. The PCoIP Ultra enhancements …

Configuration of smart cards with PCoIP Zero Clients and VMWare Horizon

This article is provided to help administrators in setting up smart card authentication in zero clients connecting to VMWare Horizon. This article has been reviewed against the following supported hardware and software versions: VMware Horizon 7.2 PCoIP …

PCoIP Zero Client refuses to connect to a View Connection Server

This is a common issue we run into especially when we depreciate older security components from our firmware. We ran into this issue when we depreciated TLS1.0 and are once again seeing it mow that we have depreciated TLS1.1 The typical message the user …

Using HP Anyware PCoIP Zero Clients and Remote Workstation Cards on a direct-connect (no IP) network

Direct-connect (no IP network) configurations, sometimes incorrectly referred to as "home-run networks", refer to a direct connection between 2 devices without network switches/hubs installed using straight through cables via patch-panels. Although zero …

Why does the "Network connection lost" message appear on my display?

The "Network connection lost" message indicates that the network connection between the PCoIP Zero Client and PCoIP Remote Workstation Card, HP Anyware PCoIP Agent or VMware View virtual desktop host is down or disrupted. This provides an indication to …

What are the latency requirements for PCoIP?

PCoIP protocol itself is not sensitive to network latency, however network latency can impact the user experience. The network latency supported by products implementing PCoIP technology depends on the PCoIP host technology being used: PCoIP Remote …

Error: Broker failed to allocate the resource

Problem When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Broker failed to allocate the resource". Cause Broker failed to allocate the resource is a timeout error when broker fails to connect. The Broker is not able …

Unable to connect (0x1001) when a PCoIP Zero Client tries to connect to a PCoIP Remote Workstation Card

Problem When a PCoIP Zero Client is trying to connect to a PCoIP Remote Workstation Card. Clicking the connection button on the PCoIP Zero Client, the error message "Unable to connect (0x1001). Please contact your IT administrator" is returned Cause The …

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