Profile application to Remote Workstation Card fails
Scenario : The remote workstation card is at a factory default. You set a basic Profile in the management console and apply the Profile. The Profile application fails. If you check the management console, there is no clue as to why the Profile failed. If …
Knowledge Base Article Troubleshooting Management Management Console Remote Workstation Card
Last modified: September 19, 2023
323
What does "MCU not initialized" log message mean?
Problem You are unable to manage a zero client using the HP Anyware PCoIP Management Console 1.x (MC). The event logs reveal the following MCU errors: LVL:1 RC:-500        MCU :(tera_mcu_read_eeprom_bit): Cannot read from EEPROM, MCU not initialized. …
Knowledge Base Article Troubleshooting Management Remote Workstation Card Zero Clients
Last modified: September 19, 2023
285
Management Console profile is not applied to the Remote Workstation Card
Applying a Profile to a Remote Workstation Card from PCoIP Management Console will be unsuccessful if the Enable Audio setting on the Remote Workstation Card has never been enabled (default is disabled) or the Remote Workstation Card has not had the …
Knowledge Base Article Troubleshooting Management Management Console Remote Workstation Card
Last modified: November 8, 2020
236
Could the use of two DVI channels be a sources for delay which might cause jitter in a PCoIP Remote Workstation Card configuration?
Using the two DVI channels on a PCoIP Zero Client to PCoIP Remote Workstation Card with the Dual-link DVI connector converter to achieve a 2560x1600 resolution is NOT a source for delay which might cause jitter. The use of two DVI channels could be one of …
Knowledge Base Article Advisory Performance Display Remote Workstation Card Zero Clients
Last modified: July 3, 2020
212
What does GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout mean in the log?
Problem Message GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout is found in host or client log file.   Cause GSOAP is the protocol used by the PCoIP Management Console 1.x. This error is caused by a socket being opened by GSOAP and not closed …
Knowledge Base Article Troubleshooting Management Management Console Remote Workstation Card Zero Clients
Last modified: September 8, 2023
195