Teradici Documentation and Downloads | Documents and Downloads for Teradici products

Sort by

What are PCoIP session variables for HP Anyware in Windows OS?

Answer: PCoIP Software Session Variables in Windows let you tune and configure a PCoIP session. Run gpedit.msc from a Windows Start -> Search menu. This will bring up the Local Computer Policy window. Navigate to " Computer Configuration -> …

Knowledge Base Article Advisory Session HP Anyware

Last modified: September 12, 2023

1389

Host Session Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed host diagnostic report, create a host support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The report …

Why can I not establish a PCoIP session when using (IDN) characters in my HP Anyware environment?

Answer: Internationalized Domain Names (IDNs) are not supported by the HP Anyware. In environments that use the HP Anyware PCoIP Connection Manager and Security Gateway, a PCoIP session will not launch when one or more IDN characters (i.e. ? ? ? ?) are …

Why has my PCoIP session disconnected and my VM restarted?

If your PCoIP session has disconnected and your VM has restarted, it may be possible the Windows update settings are set to Install updates automatically. If configured as such, consider using Download updates but let me choose whether to install them to …

Knowledge Base Article Tutorial Session HP Anyware

Last modified: December 9, 2022

255

How to configure the PCoIP MTU Size variable

PCoIP Software Session Variables provide an easy and flexible way for administrators to tune and configure a PCoIP session if required. This article discusses changing the PCoIP session MTU size. Decreasing the MTU size may only be required if PCoIP …

Knowledge Base Article Tutorial Session Setup HP Anyware

Last modified: September 4, 2023

1952

Why can a session not be establish after a user disconnects while the Windows "waiting for programs to close" dialog is showing?

Problem When disconnecting a PCoIP session while Windows is shutting down or a user account is logging off with the "waiting for programs to close" dialog is showing; the ability to reconnect the PCoIP session is lost. Cause When Windows is shutting …

Why has local printing and clipboard redirection suddenly stopped functioning during a session to the PCoIP Agent?

Problem Whist in session to a PCoIP Agent from a PCoIP software client, clipboard redirection and local printing suddenly stop functioning. Cause If the PCoIP Agent service is stopped, any existing PCoIP sessions will have their virtual channel plugins …

PCoIP MAC Agent: Avid Media Composer crashing during PCoIP session

PROBLEM When connecting to a macOS agent machine, Avid Media Composer crashes if the agent has local monitors attached. CAUSES & WORKAROUND This issue affects Mac Pro, iMac and Mac mini To resolve, remove the local monitor(s) from the agent then …

Knowledge Base Article Tutorial Session HP Anyware

Last modified: December 10, 2022

330

How to Identify PCoIP Session connection Issues in PcoIP Logs

How to Identify PCoIP Session connection Issues in PCoIP Logs (6076) Client log file messages When checking or monitoring client log files, you may see these messages when the client cannot connect on TCP port 443 or TCP port 60443. Note: You log files …

ICMP packets are being send from the machine at the start of the PCoIP session

Problem At the start of a PCoIP session a network trace or firewall logs are recording ICMP packet being sent from the machine. Further investigation shows they are from the PCoIP Server process. PCoIP server logs show a trace route log of up to 30 hops. …

Filter by Products

Filter by Topics

Search Knowledge Center

Filter by Products

Filter by Topics