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Setting Up Japanese Language and Keyboards

The following tutorial demonstrates how to set up Japanese language and keyboard for Windows PCoIP Software Client and connecting to Microsoft's Japanese Windows Server. Setting up language and keyboard is performed both on the host and client side. Note: …

Cannot connect: Get an ERROR: Failed to communicate with Connection Manager

Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error: Failed to communicate with Connection Manager." Cause This error generally means something prevented the PCoIP Client to reach to the PCoIP Agent. The logs of …

Why do I receive a "Not Authenticated" error when connecting a PCoIP Client to Cloud Access Software or VMware Horizon through a load balancer?

Problem When using a PCoIP Zero Client or PCoIP Software Client to connect to a PCoIP Connection Manager or VMware Horizon View Connection/Security Server (VCS/VSS) through a load balancer you get the error message 'Not Authenticated'. While reviewing the …

What does "Overridable Administrator Defaults" and "Not Overridable Administrator Settings" mean?

The PCoIP Group policy template contains two folders for PCoIP Session Variables. Overridable Administrator Defaults Not Overridable Administrator Settings When the PCoIP server or client loads, both settings are checked. Step 1. Checks the Overridable …

Knowledge Base Article Troubleshooting Setup HP Anyware

Last modified: September 14, 2023

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PCoIP Logs Explained: "-504 MGMT_PCOIP_DATA Unable to communicate with peer on PCoIP media channels (data manager ping timer expired)" in the PCoIP server logs

Problem The PCoIP Session unexpectedly disconnects, investigation into the logs show: 2011/04/16 10:20:52.606 1 -504 MGMT_PCOIP_DATA Unable to communicate with peer on PCoIP media channels (data manager ping timer expired) Cause Inside the PCoIP …

Setting up your HP Anyware Manager (Legacy version)

How do you deploy SSD disk with HP Anyware workstation templates in Azure? The template needs to be modified as follows: Under "osDisk" property, add this attribute: "managedDisk": { "storageAccountType": "StandardSSD_LRS" } You also need to set the …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: September 12, 2023

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Disable IPv6 in HP Anyware agent

IPv6 is enabled by default in HP Anyware agent starting agent 21.07 release. Disable IPv6 (Only IPv4 connection is allowed) Windows agent Open Registry Editor . Add registry value under …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: September 3, 2023

138

PCoIP TROUBLESHOOTING STEPS: Session Disconnect

This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide. By default the PCoIP protocol will disconnect a session if there is no network activity for more than 30 seconds …

Core API vs Session Client API

The following page details and compares the Core API and Session Client API in the following area's: Feature Set Supported Host Platforms Direct Connection Licensing Core API vs Session Client API Feature Set The following table details the feature …

Understanding the support bundle for Linux PCoIP agents

Support bundles can be generated on a Linux agent by running the pcoip-support-bundler(1) command. The command must be run as root and will generate a gzipped tar file in /tmp , outputting the name of the generated file (something like …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: September 25, 2023

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