Error: The Certificate for the Domain Controller is Untrusted or Invalid
Problem   When connecting to a HP Anyware PCoIP Agent the client receives the error "The Certificate for the Domain Controller is Untrusted or Invalid."     Causes:   The error generally means that the HP Anyware Connector was unable to communicate with …
Knowledge Base Article Troubleshooting Security Authentication HP Anyware
Last modified: March 25, 2024
3356
Session negotiation failed while connecting from Zero Client to HP Anyware. The PCoIP Zero Client may not be compatible with the host session negotiation cipher setting.
Problem When trying to connect to a HP Anyware PCoIP Agent you receive the error "Session negotiation failed. The PCoIP Zero Client may not be compatible with the host session negotiation cipher setting."   Cause The PCoIP Zero Client session connection …
Knowledge Base Article Troubleshooting Session HP Anyware Zero Clients
Last modified: September 3, 2023
2983
What is an acceptable level of packet loss?
Just like VoIP and video conferencing, PCoIP is a real time protocol. Once a packet is lost in transit, there typically isn't time to re transmit before the PCoIP session is impacted. Therefore, the most acceptable level of loss is 0%. Packet loss maybe …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
2738
Where can I find a PCoIP-compatible connection broker?
In additional to HP Anyware Manager, as part of the Technology Partner Program, HP Anyware enables companies to build support for PCoIP session brokering. The following is a list of PCoIP compatible connection brokers:   Company Product Compatible with …
Knowledge Base Article Advisory Session Setup HP Anyware Remote Workstation Card
Last modified: September 25, 2023
2717
Client Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed client diagnostic report, create a client  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The …
Knowledge Base Article Diagnostics Session Performance HP Anyware
Last modified: September 25, 2023
2706
Do PCoIP Zero Clients support multi-factor authentication?
PCoIP Zero Clients support multi-factor authentication when connecting to HP Anyware, PCoIP Remote Workstation Cards, VMware or Amazon WorkSpaces. These can be used in pre-session authentication and in-session/post-session authentication scenarios. Since …
Knowledge Base Article Advisory Authentication Security HP Anyware Zero Clients
Last modified: September 21, 2023
2622
PCoIP Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed diagnostic report, create a  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The report will be …
Knowledge Base Article Diagnostics Session HP Anyware Remote Workstation Card
Last modified: September 3, 2023
2465