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How do I determine how much bandwidth a PCoIP Protocol Session is consuming?

There are multiple options to determine how much bandwidth a PCoIP protocol session is consuming. Viewing live data on a PCoIP Zero Client or PCoIP Remote Workstation Card The active PCoIP protocol session bandwidth can be viewed in the PCoIP Zero …

PCoIP display is 'blurry' and the image is of lower than expected quality

Problem When using PCoIP the display is 'blurry' or of low quality. The display may be persistently blurry or is blurry intermittently and slow. Cause Typically a blurry screen is due to the lack of bandwidth. Throughout a PCoIP session, PCoIP network …

How do I obtain an evaluation/trial license?

To try our products please Contact Sales … How do I obtain an evaluation/trial license? …

Tuning PCoIP for high performance workloads

This articles provides 4 reference workloads that demonstrate how PCoIP can be optimized Table of Contents: Tuning options for Workloads of various types Office workloads 3D Rendering workloads High Fidelity workloads Video Playback workloads …

PCoIP Agent reported "This version of trusted storage is not supported"

Problem The PCoIP Agent stops immediately after starting, and the log file contains: " Failed to add FNE trial license source: [1,7E1,2,0[70000027,0,5002E]] This version of trusted storage is not supported" Or running the pcoip-validate-license.ps1 …

PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator.

Problem When starting a PCoIP session, the PCoIP Client shows the message "PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator." …

Steps to activate HP Anyware licenses in offline environment

For activating licenses in an offline environment, if you are able to transfer files from the PCoIP License Server to an internet-connected machine, the self serve method is recommended. Please refer to section "Managing PCoIP Session Licenses" in License …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 3, 2023

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What is an acceptable level of packet loss?

Just like VoIP and video conferencing, PCoIP is a real time protocol. Once a packet is lost in transit, there typically isn't time to re transmit before the PCoIP session is impacted. Therefore, the most acceptable level of loss is 0%. Packet loss maybe …

Client Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed client diagnostic report, create a client support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …

Cannot connect to multiple monitors when using NVidia GRID GPU

I. Problem Description Cannot connect to multiple monitors when using NVidia GRID GPU II. Introduction When a virtual machine (e.g., Amazon EC2 Graphics instance) is equipped with NVidia GRID GPU, the GRID license needs to be configured properly in order …

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