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Cannot connect to session: Client shows licensing-related errors, or error 0x1002

Problem When attempting to establish a remote connection using a PCoIP client, the connection fails and one of these error messages appears: PCoIP Agent has no available licenses to launch the remote session. Please try again later. This desktop has no …

Troubleshooting session disconnections

Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …

FAQ - PCoIP Session Establishment

This article provides common questions and answers related to PCoIP Session Establishment (Connection) . It includes concepts, guidelines and troubleshooting checklists. FAQ – Overview Steps/stages required to establish a successful PCoIP Session FAQ …

HP Anyware Connector - Common Installation Issues

This knowledge base article provides a brief list of troubleshooting steps for common issues related to installing the HP Anyware Connector. This article is not intended to be a comprehensive troubleshooting guide. The potential issues have been broken …

Cannot connect: Get an ERROR: Failed to communicate with Connection Manager

Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error: Failed to communicate with Connection Manager." Cause This error generally means something prevented the PCoIP Client to reach to the PCoIP Agent. The logs of …

How do I set the verbosity level for PCoIP Agent log entries?

For HP Anyware, Amazon Workspaces, and Horizon View 5.2+: When changing the verbosity level for the PCoIP Agent, the logging level for all components are changed. Configuring the verbosity level in Windows The log verbosity for PCoIP Windows log files …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: September 3, 2023

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HP Anyware Instructions for Standalone Computers

Overview The purpose of this document is to outline key components, installation instructions and important notes of HP Anyware on standalone computers without discrete GPUs. Although standalone physical PCs are currently not tested, they are expected to …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: January 16, 2024

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PCoIP TROUBLESHOOTING STEPS: Session Disconnect

This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide. By default the PCoIP protocol will disconnect a session if there is no network activity for more than 30 seconds …

How do I add more license administrators to manage my license subscription?

Login to your account to submit a customer service inquiry. Please include the new license administrator’s first & last name, email address, and your license activation code. … How do I add more license administrators to manage my license …

FAQ - Licensing

This FAQ provides questions and answers on how to order, manage and troubleshoot licenses for PCoIP products FAQ - Purchasing Order : How can I purchase or obtain a license? Change Order : How can I change an existing order (split, merge, extend, renew, …

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