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PCoIP Session Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed diagnostic report, create a support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The report will be …

Workaround for database failures when restoring or migrating from PCoIP Management Console 2.4 or older to versions 2.5.1 or newer.

Customers on Management Console (MC) 2.4 or older, restoring databases, or migrating to 2.5.1 or newer are required to run this mandatory database clean-up script prior to the restore or migration. These steps reduce the size of the database which is …

Understanding the support bundle for HP Anyware for Windows PCoIP agents

Overview Both the Linux and Windows PCoIP agents include a service utility that generates support bundles, which gathers logs and other system information and packages them in single, compressed file. This page explains the contents of the support bundle …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: September 3, 2023

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Will the PCoIP Agent work with more than one network interface?

Problem The PCoIP Graphics and Standard agent can be used on a host with more than one network interface. This may or may not work out of the box depending on the order of the network interfaces. Multiple network interfaces may exist in many systems due …

HP Anyware Agent: Error 6405 in macOS version of the agent

PROBLEM When the macOS agent machine had been rebooted, the PCoIP software client is seeing: Error 6405: PCoIP Agent failed to launch the remote session. Please try again. If this failure persists, please report this failure to your system administrator. …

How to clear the management state of a PCoIP Zero Client

There are several options for clearing the management state of a PCoIP Zero Client Note: If you are clearing the management state to migrate the PCoIP Zero Client to a new PCoIP Management Console, ensure that any DNS and/or DHCP discovery settings have …

HP Anyware Installation Guide

Helps you to understand and install all PCOIP products. ~105 mins This course will help you to understand the system requirements for HP Anyware Products (software and hardware) and install the required products. After completing this course you would be …

PCoIP Logs Explained: "-504 MGMT_PCOIP_DATA Unable to communicate with peer on PCoIP media channels (data manager ping timer expired)" in the PCoIP server logs

Problem The PCoIP Session unexpectedly disconnects, investigation into the logs show: 2011/04/16 10:20:52.606 1 -504 MGMT_PCOIP_DATA Unable to communicate with peer on PCoIP media channels (data manager ping timer expired) Cause Inside the PCoIP …

Cannot connect to multiple monitors when using NVidia GRID GPU

I. Problem Description Cannot connect to multiple monitors when using NVidia GRID GPU II. Introduction When a virtual machine (e.g., Amazon EC2 Graphics instance) is equipped with NVidia GRID GPU, the GRID license needs to be configured properly in order …

PCoIP Management Console 2.x and 3.x web interface error message - Waiting for the server to start

Problem When accessing the PCoIP Management Console web interface the message "Waiting for server to start" appears. Cause This message is displayed anytime the daemon and web service components stop communicating with each other. There are a number of …

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