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There are many factors impacting the playback of video in a PCoIP environment. Factors that influence video playback are: PCoIP Thin Client or Software Client local hardware capabilities. PCoIP can require a lot of processing power not available on …

How do I determine how much bandwidth a PCoIP Protocol Session is consuming?

There are multiple options to determine how much bandwidth a PCoIP protocol session is consuming. Viewing live data on a PCoIP Zero Client or PCoIP Remote Workstation Card The active PCoIP protocol session bandwidth can be viewed in the PCoIP Zero …

PCoIP display is 'blurry' and the image is of lower than expected quality

Problem When using PCoIP the display is 'blurry' or of low quality. The display may be persistently blurry or is blurry intermittently and slow. Cause Typically a blurry screen is due to the lack of bandwidth. Throughout a PCoIP session, PCoIP network …

Steps for doing an Offline License Activation/Deactivation for Management Console

For offline activation, you will need some assistance from the HP Anyware technical staff. Scenario 1: Fresh license activation : Login into your account on the HP Anyware self service portal . Don't have an account? Register here . Select …

How do I obtain an evaluation/trial license?

To try our products please Contact Sales … How do I obtain an evaluation/trial license? …

Tuning PCoIP for high performance workloads

This articles provides 4 reference workloads that demonstrate how PCoIP can be optimized Table of Contents: Tuning options for Workloads of various types Office workloads 3D Rendering workloads High Fidelity workloads Video Playback workloads …

Error: The Certificate for the Domain Controller is Untrusted or Invalid

Problem When connecting to a HP Anyware PCoIP Agent the client receives the error "The Certificate for the Domain Controller is Untrusted or Invalid." Causes: The error generally means that the HP Anyware Connector was unable to communicate with …

FAQ - Licensing for PCoIP Management Console

This FAQ provides common questions and answers on how to add or manage licenses on the PCoIP Management Console (MC) . It includes concepts, guidelines and troubleshooting guidance. FAQ – General What does a MC license look like? What does the MC …

Knowledge Base Article FAQ Licensing Management Console

Last modified: September 3, 2023

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PCoIP Agent reported "This version of trusted storage is not supported"

Problem The PCoIP Agent stops immediately after starting, and the log file contains: " Failed to add FNE trial license source: [1,7E1,2,0[70000027,0,5002E]] This version of trusted storage is not supported" Or running the pcoip-validate-license.ps1 …

PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator.

Problem When starting a PCoIP session, the PCoIP Client shows the message "PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator." …

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