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Cannot connect to session: Client shows licensing-related errors, or error 0x1002

Problem When attempting to establish a remote connection using a PCoIP client, the connection fails and one of these error messages appears: PCoIP Agent has no available licenses to launch the remote session. Please try again later. This desktop has no …

Troubleshooting session disconnections

Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …

FAQ - PCoIP Session Establishment

This article provides common questions and answers related to PCoIP Session Establishment (Connection) . It includes concepts, guidelines and troubleshooting checklists. FAQ – Overview Steps/stages required to establish a successful PCoIP Session FAQ …

Cannot connect: Get an ERROR: Failed to communicate with Connection Manager

Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error: Failed to communicate with Connection Manager." Cause This error generally means something prevented the PCoIP Client to reach to the PCoIP Agent. The logs of …

PCoIP TROUBLESHOOTING STEPS: Session Disconnect

This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide. By default the PCoIP protocol will disconnect a session if there is no network activity for more than 30 seconds …

How do I add more license administrators to manage my license subscription?

Login to your account to submit a customer service inquiry. Please include the new license administrator’s first & last name, email address, and your license activation code. … How do I add more license administrators to manage my license …

PCoIP HP Anyware Webcam Support

USB Webcams are supported with Teradici HP Anyware when connecting to a PCoIP Agent for Windows. Webcams can be used with Microsoft Teams, Zoom, and other conferencing applications running on the remote desktop. The models outlined in the table below …

FAQ - Licensing

This FAQ provides questions and answers on how to order, manage and troubleshoot licenses for PCoIP products FAQ - Purchasing Order : How can I purchase or obtain a license? Change Order : How can I change an existing order (split, merge, extend, renew, …

What are the USB Transfer Types?

The Universal Serial Bus Specification defined four types of data transfer. Data transfer occurs between the memory buffer on the host computer, and an endpoint on the universal serial bus (USB) device. Data is organized into packets before it is …

Error: Broker failed to allocate the resource

Problem When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Broker failed to allocate the resource". Cause Broker failed to allocate the resource is a timeout error when broker fails to connect. The Broker is not able …

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