Why does the PCoIP Zero Client not trusting my connection to a system with a new certificate?
Problem The PCoIP Zero Client produces a certificate error when connecting to a HP Anyware PCoIP Agent, PCoIP Connection Manager, PCoIP Security Gateway after the certificate has been renewed and signed by the same Root CA or Intermediate CA as the old …
Knowledge Base Article Troubleshooting Security HP Anyware Zero Clients
Last modified: September 3, 2023
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Can multi-factor authentication be used with PCoIP?
Multi-factor authentication systems are supported by Teradici Products. Examples of multi-factor authentication systems are RSA SecurID and Duo. HP Anyware Manager supports multi-factor authentication as secondary authentication via a radius server.  …
Knowledge Base Article Advisory Security Setup Authentication HP Anyware Zero Clients
Last modified: September 3, 2023
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HP Anyware-Okta MFA Integration in GCP
Overview This document describes the steps to integrate Okta MFA with an existing HP Anyware deployment on Google Cloud Platform (GCP). The process involves installing an Okta Active Directory (AD) agent and an Okta RADIUS agent in a Windows virtual …
Knowledge Base Article Tutorial Setup Security HP Anyware
Last modified: April 12, 2024
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Why do I receive a "Not Authenticated" error when connecting a PCoIP Client to Cloud Access Software or VMware Horizon through a load balancer?
Problem When using a PCoIP Zero Client or PCoIP Software Client to connect to a PCoIP Connection Manager or VMware Horizon View Connection/Security Server (VCS/VSS) through a load balancer you get the error message 'Not Authenticated'. While reviewing the …
Knowledge Base Article Troubleshooting Security Session HP Anyware Zero Clients
Last modified: September 3, 2023
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Troubleshooting artifacts in a PCoIP Session
Problem During a PCoIP Session artifacts are appearing on the screen. The artifacts may stay or slowly disappear.   Cause and Resolution There are may reasons artifacts may appear on the screen. Some may be source issues such as the application or …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Display resolution, topology, image artifacts or rendering-performance issues in HP Anyware with a GPU
Symptoms If you are using HP Anyware's Graphics agents with a GPU, either Nvidia GRID or AMD FirePro, the following issues may be caused by incorrect GPU driver: Image tearing Image artifacts Slow connection times Display topology issues Low frame rates …
Knowledge Base Article Troubleshooting Display Performance HP Anyware
Last modified: September 15, 2023
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How do I fix the unsecure browser warning when accessing the PCoIP Management Console web interface?
Problem When accessing the Management Console web interface the web browser displays a message such as "This site is not secure", "Your connection is not secure" or "Your connection is not private"   Cause The web browser cannot validate the security …
Knowledge Base Article Troubleshooting Security Management Console
Last modified: September 3, 2023
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The Mouse and Keyboard are not working with the HP Anyware PCoIP Linux Agent
Problem When connecting to a Linux desktop running the HP Anyware PCoiP Agent for Linux Standard or Graphics, you have no keyboard or mouse input but your desktop shows.   Cause There are two main reasons why this can happen: The display topology between …
Knowledge Base Article Troubleshooting Peripheral Devices HP Anyware
Last modified: September 3, 2023
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