Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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Whenever an image that is sent to a remote client is not pixel exact, it is considered lossy rather than lossless. The human eye is not always able to perceive these lossy differences. For example, the human eye is much less sensitive to errors in the …

Cannot connect to multiple monitors when using NVidia GRID GPU

I. Problem Description Cannot connect to multiple monitors when using NVidia GRID GPU II. Introduction When a virtual machine (e.g., Amazon EC2 Graphics instance) is equipped with NVidia GRID GPU, the GRID license needs to be configured properly in order …

Troubleshooting PCoIP Display Issues

This article provides general troubleshooting steps for performance issues when remoting virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen updates. …

License Activation with the PCoIP Management Console 2.x and 3.x fails with "ERROR: flxActAppActivationSend - (50041,41143,34)"

Problem License activation is failing with: [root@localhost admin]# /opt/teradici/licensing/mc_activate_lic.sh -k 1234-5678-90AB-CDEF Activation Failed. Please verify your activation key. Running with debug output enabled (-d TRUE) may be helpful. …

Why is the MC activation code (license) not working?

Instructions To activate a license follow the steps located here . The deactivation instructions are here . Common Issues: Is the license already allocated on another machine ? If yes, then deactivate the license from the old machine and reactivate …

Troubleshooting artifacts in a PCoIP Session

Problem During a PCoIP Session artifacts are appearing on the screen. The artifacts may stay or slowly disappear. Cause and Resolution There are may reasons artifacts may appear on the screen. Some may be source issues such as the application or …

Display resolution, topology, image artifacts or rendering-performance issues in HP Anyware with a GPU

Symptoms If you are using HP Anyware's Graphics agents with a GPU, either Nvidia GRID or AMD FirePro, the following issues may be caused by incorrect GPU driver: Image tearing Image artifacts Slow connection times Display topology issues Low frame rates …

Deployment of Local License Server and Registering Agents

After completing this unit, you’ll be able to: Deploy offline/online license server License the Agent with CAS local license Differentiate between registration code and activation code 22 mins The video below explains the steps to activate licenses on the …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 5, 2023

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Client Display Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed client diagnostic report, create a client support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …

Knowledge Base Article Diagnostics Display HP Anyware

Last modified: September 3, 2023

1196

Displays

After completing this unit, you’ll be able to: Understand the different display configurations. Understand the supported resolutions 20 mins With PCoIP, you can configure several display settings as described below. Display Resolutions PCoIP supports …

Knowledge Base Article Tutorial Display HP Anyware

Last modified: September 5, 2023

1127

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