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The simple answer is 'it depends'. The amount of bandwidth required depends on a number of factors (display resolution, frame rate, graphical intensity for the user, importance of image quality, amount of display interactivity vs static viewing). Due to …

Poor audio lip sync with HP Anyware

Problem When watching video or performing any activity that requires audio sync, the audio is out of sync. This results in loss of lip sync where the spoken audio does not match the mouth movements in the video. This occurs on the Teradici Software Client …

What is the correct DNS and host file configuration for the Management Console 2.x and 3.x?

Under normal operation of the PCoIP Management Console 2.x and 3.x it is not necessary to modify the hosts file or the hostname. You should assign a static IP address to your PCoIP Management Console and create a DNS "A" record with the hostname and the …

Random Session Disconnects due to Spanning Tree Configuration

Scenario PCoIP sessions experience random session disconnects of some or all clients. Re connection is not always possible straight away. Cause A Spanning Tree Protocol (STP) re-calculation can cause random session disconnects. STP will cause the …

Are there any limitations on physical distance for a PCoIP session?

Due to the design of PCoIP, using UDP for data transmission, PCoIP will operate over vast distances and network latencies up to 250 ms. PCoIP intelligently acknowledges the traffic inside the protocol allowing for high speed transmission over high latency …

How do I choose between remote workstation solutions?

To decide on the most suitable remote workstation solution for your needs, you will need to understand the available options. Remote workstation solutions: Dedicated remote workstation using PCoIP Remote Workstation Cards and PCoIP Zero Clients. See a …

Why has local printing and clipboard redirection suddenly stopped functioning during a session to the PCoIP Agent?

Problem Whist in session to a PCoIP Agent from a PCoIP software client, clipboard redirection and local printing suddenly stop functioning. Cause If the PCoIP Agent service is stopped, any existing PCoIP sessions will have their virtual channel plugins …

FAQ - Webcams Peripherals Device

How to troubleshoot Webcams Causes: Webcam will not work if the webcam that you are using does not support USB 1.1. the webcam is connected to a USB 2.0 port internal/external USB hub and will present you error "USB device not supported behind a …

Are DSCP markings modified after enabling the PCoIP Transport Header?

Answer: The PCoIP Transport header is a proprietary header placed in each packet. When you Configures the PCoIP transport header , it modifies the PCoIP transport header. It does not modify the IP Differentiated Services Code Point (DSCP) field used by …

Knowledge Base Article Advisory Performance HP Anyware

Last modified: September 25, 2023

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Failed to install Virtual USB Hub: -500. Removing the HP Anyware PCoIP Agent for Windows Vhub component

Problem When installing the new agent you get the error at the top, "Installation Aborted. Setup was not completed successfully. The on screen install log contains the message "Failed to install Virtual USB Hub: -500". Cause The HP Anyware USB Virtual …

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