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This article provides guidance on how setting up optimize and troubleshoot your PCoIP display issues. FAQ – Questions General What display resolutions can be supported? What display topologies are available? Which monitors will be used for the remote …

Why is my virtual desktop experiencing poor display or video performance after installing or updating VMware software?

Scenario Your virtual machine (VM) may experience some of the following performance issues after updating or installing VMware tools, VMware View agent, or PCoIP software: Poor video playback. Slow windows drag within one monitor or between two monitors. …

Tools for PCoIP Protocol Deployments

This article provides links to tools that can be used for planning or troubleshooting HP Anyware, PCoIP Remote Workstation Card, Amazon Workspaces, and VMware Horizon View PCoIP deployments. Network Bandwidth Calculator Useful for network bandwidth …

HP Anyware Connector - Common Installation Issues

This knowledge base article provides a brief list of troubleshooting steps for common issues related to installing the HP Anyware Connector. This article is not intended to be a comprehensive troubleshooting guide. The potential issues have been broken …

What are the network maximum transmission unit (MTU) requirements for PCoIP?

PCoIP maximum transmission unit (MTU) Requirements Every network has a MTU that dictates the maximum size a individual network packet can be for transmission. If the packet is larger than the MTU it will be fragmented and sent as multiple packets or …

How do I set the verbosity level for PCoIP Agent log entries?

For HP Anyware, Amazon Workspaces, and Horizon View 5.2+: When changing the verbosity level for the PCoIP Agent, the logging level for all components are changed. Configuring the verbosity level in Windows The log verbosity for PCoIP Windows log files …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: September 3, 2023

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Cannot connect: Get an ERROR: Failed to communicate with Connection Manager

Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error: Failed to communicate with Connection Manager." Cause This error generally means something prevented the PCoIP Client to reach to the PCoIP Agent. The logs of …

With All Access, is there still a free option for PCoIP Zero Client firmware and PCoIP Management Console?

Yes, HP Anyware does offer the ability to trial free of charge, the Zero client firmware and the Management Console. Once a trial is complete, the Management Console will still be able to be used to manual management of up to 100 endpoints. Subscription …

How to identify which USB port on my PCoIP Zero Client is behind an integrated/internal USB hub?

Scenario In some cases a user will plug a USB device into a port on a PCoIP Zero Client and the device will fail or not work as expected. This is caused when a USB hub is used between the USB peripheral and the PCoIP Zero Client root hub. This is not …

PCoIP TROUBLESHOOTING STEPS: Smart cards and Proximity cards

This article provides a brief list of troubleshooting steps and describes some common issues for smart card and proximity card failures. It is not intended to be a comprehensive troubleshooting guide. Prior to diving into a deep investigation please …

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