Why is the image quality reduced for a couple seconds right after a session is connected?
This is expected behaviour during the first couple seconds when a PCoIP session is established and is caused by the PCoIP device's bandwidth management algorithm. The algorithm continuously optimizes the amount of network traffic a PCoIP device generates …
Knowledge Base Article Troubleshooting Session Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: August 7, 2023
190
Why does traffic to my PCoIP Remote Workstation Card exceed the configured bandwidth settings?
Problem After setting the bandwidth limits on the PCoIP Remote Workstation Card in the PCoIP Remote Workstation Card AWI, excessive traffic is seen going to the PCoIP Remote Workstation Card from the PCoIP Zero Client. Cause PCoIP Remote Workstation …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: September 3, 2023
190
What happens when a PCoIP Packet is lost in transit?
When a PCoIP packet is lost or considered lost, the PCoIP protocol makes an intelligent decision on if the packet should be re-transmitted. PCoIP packets containing audio and sometimes imaging may never be re-transmitted as the next sample of audio or new …
Knowledge Base Article Advisory Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: September 3, 2023
193
What does GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout mean in the log?
Problem Message GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout is found in host or client log file.   Cause GSOAP is the protocol used by the PCoIP Management Console 1.x. This error is caused by a socket being opened by GSOAP and not closed …
Knowledge Base Article Troubleshooting Management Management Console Remote Workstation Card Zero Clients
Last modified: September 8, 2023
186
Core API vs Session Client API
  The following page details and compares the Core API and Session Client API in the following area's: Feature Set Supported Host Platforms Direct Connection Licensing   Core API vs Session Client API Feature Set The following table details the feature …
Knowledge Base Article Tutorial Session API/SDK HP Anyware
Last modified: April 8, 2024
175
What does the "i2c should be 0x03 on cable detect" PCoIP Zero Client event log error indicate?
Answer: Faulty cables interfere with the mechanisms in which PCoIP detects displays and can present a variety of errors. The i2c should be 0x03 on cable detect  PCoIP Zero Client log errors are usually indicative of faulty cables and occasionally of …
Knowledge Base Article Troubleshooting Zero Clients
Last modified: September 20, 2023
161
Disable IPv6 in HP Anyware agent
IPv6 is enabled by default in HP Anyware agent starting agent 21.07 release.    Disable IPv6 (Only IPv4 connection is allowed)   Windows agent Open  Registry Editor .  Add registry value under   …
Knowledge Base Article Advisory Setup HP Anyware
Last modified: September 3, 2023
138