What versions of VMware Horizon does the PCoIP Zero Client Firmware support and is pre-certified with?
Support PCoIP firmware is supported with the publicly available Horizon release available at the time of the firmware release and is compatible with one major release of Horizon prior to this. Further information for each release can be found via their …
Knowledge Base Article Advisory Setup Third Party Enhancements Zero Clients
Last modified: March 13, 2024
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Troubleshooting steps for Audio
This article provides a brief list of troubleshooting steps for common issues. Scenarios covered include:  Audio issues using HP Anyware PCoIP Agent Windows Linux Audio issues using Remote workstation cards USB audio (including composite/multifunction USB …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card HP Anyware Zero Clients
Last modified: September 3, 2023
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HP Anyware Instructions for Consumer Grade NVIDIA GPUs (e.g. GeForce RTX 2080)
Overview  The purpose of this document is to outline key components, installation instructions and important notes of  HP Anyware on physical workstations with consumer grade NVIDIA GPUs.  NOTE: This document is intended for NVIDIA consumer grade GPUs. …
Knowledge Base Article Tutorial Setup HP Anyware Remote Workstation Card
Last modified: February 25, 2024
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How to identify network issues in PCoIP Logs
All HP Anyware PCoIP Agents, PCoIP Zero Clients, PCoIP Remote Workstation Cards and PCoIP Software Clients log network statistics in the logs. The statistics are logged at different detail levels on different products. Understanding how to read these log …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Session negotiation failed while connecting from Zero client to VMware view . The Zero Client may not be compatible with the host session negotiation cipher setting
Scenario 1 When connecting from PCoIP Zero Clients running firmware 4.0.0  or newer up to 5.5.1 to virtual desktops using VMware Horizon View 5.3 or newer up to 6.2.0 and you are not able to connect.  A session connection error is displayed on the PCoIP …
Knowledge Base Article Troubleshooting Security Zero Clients
Last modified: September 3, 2023
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How to use the HP Anyware Licensing Portal
The HP Anyware Licensing Portal provides secure access to the list of licenses and can be used by the company's assigned Account Administrator. The Account Administrator role can be fulfilled by one central administrator or can be distributed across …
Knowledge Base Article Advisory Licensing HP Anyware Management Console Remote Workstation Card Zero Clients
Last modified: March 8, 2024
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What do the PCoIP server log disconnect codes mean?
There are a number of disconnect codes used in event logs to identify the cause of a session disconnect for HP Anyware PCoIP Agent. Amazon Workspaces and VMware Horizon View. For details on finding the logs, see How do I find the PCoIP event log files? An …
Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Troubleshooting Keyboard and Mouse issues
Problem When connecting to a remote session the keyboard and mouse do not work, the input is sporadic, the input lags, the cursor doesn't appear or the mouse is out of position.   Cause There are many causes for Keyboard and Mouse issues. They include: …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card HP Anyware
Last modified: September 21, 2023
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