Why does my PCoIP Zero Client indicate that it is unable to verify the View Connection Server's identity after the CA's root certificate has been uploaded via AWI and/or the PCoIP Management Console?
Problem The PCoIP Zero Client is presenting a certificate error when the server's corresponding Root CA or Intermediate Certificate has been loaded into the PCoIP Zero Client certificate store. The PCoIP Zero Client has a certificate check mode configured …
Knowledge Base Article Troubleshooting Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1546
Alternative method to export the View Connection Server trusted root certificate for upload to PCoIP Zero Clients
The recommended options is to contact the VMware Horizon View administrator to obtain the recommended certificate. If this option is not available, the easiest way to obtain the certificate is to use a web browser and browse to  …
Knowledge Base Article Tutorial Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1359
Amazon certificate change may affect PCoIP Zero Clients connecting to Amazon WorkSpaces
Problem When connecting to Amazon WorkSpaces, certificate errors are presented to the user. Scenario 1: Users of zero clients that have the Never connect to untrusted servers using the Amazon WorkSpaces session connection type connecting to Amazon …
Knowledge Base Article Troubleshooting Session Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1269
Getting blank screen or "source signal on other port" when connecting from zero client to VMware Horizon
Scenario: When using a PCoIP zero client connecting to VMware VM running Horizon Agent 8.2 if the VMware remote console is open while user is in session the zero client will display a blank screen or you may receive a message "source signal on other …
Knowledge Base Article Troubleshooting Display Third Party Enhancements Zero Clients
Last modified: September 3, 2023
1215
How many VMware View pools are supported by PCoIP Zero Clients?
PCoIP Zero Clients support up to 10 desktop pools when using Firmware 3.2.0 or earlier.  Firmware 3.3.0 and later increased support for the number of pools to 100. When more than 100 pools are configured, the PCoIP Zero Client becomes unresponsive for a …
Knowledge Base Article Advisory Third Party Enhancements Zero Clients
Last modified: September 14, 2023
946
Mouse cursor does not change when using PCoIP Zero Clients to connect to a VM using View Agent 7.4.
Scenario:  This is most visible in Office (especially MS Excel) application but occurs in applications or windows that require a cursor change such as changing the column widths in Excel. This event can be identified in the zero client log file with the …
Knowledge Base Article Troubleshooting Third Party Enhancements Zero Clients
Last modified: September 21, 2023
914
What PCoIP GPO settings in VMware Horizon View take effect immediately after the change is made?
Answer: There are currently 4 GPO settings which changes take effect immediately. These are available in Horizon View 5.2 and are listed below along with links to the individual GPO descriptions. In Horizon View 5.3 an additional GPO was added to this …
Knowledge Base Article Advisory Setup Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
797
How to change the Active Directory (AD) password when using Imprivata OneSign.
Scenario 1: A user's password is reset via the AD by the administrator. When the user taps the proximity card to login via OneSign, the PCoIP Zero Client shows the message that the credentials are invalid. Scenario 2: When a user taps the proximity card …
Knowledge Base Article Tutorial Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
799