Getting blank screen or "source signal on other port" when connecting from zero client to VMware Horizon
Scenario: When using a PCoIP zero client connecting to VMware VM running Horizon Agent 8.2 if the VMware remote console is open while user is in session the zero client will display a blank screen or you may receive a message "source signal on other …
Determining why the PCoIP Zero Client was reset to factory default
Problem The PCoIP Zero Client unexpectedly reset to factory default.    Cause The PCoIP Zero Client would only reset to factory defaults if one of the reset options was used. The PCoIP Zero Client can be reset by the PCoIP Management Console, through the …
HP Anyware Manager Administrator interface gives an error 502 - Web server received an invalid response while acting as a gateway or proxy server.
Problem When trying to access the management interface of the HP Anyware Manager, you receive the following error: Server Error 502 - Web server received an invalid response while acting as a gateway or proxy server. There is a problem with the page you …
HP Anyware Manager POC Basic Setup
HP Anyware Manager POC Setup This KB article provides an overview of HP Anyware Manager once it is setup using the quick start provisioning scripts located here:  https://github.com/teradici/cloud_deployment_scripts . This article outlines how to sign …
Why are some Tera2 PCoIP Zero Clients showing the Online status as "False" in PCoIP Management Console 2.x and 3.x?
This indicates that the Tera 2 PCoIP Zero Client is not being managed by the PCoIP Management Console and can be one of several reasons: Not powered on Firmware has been downgraded to 4.x so no longer manageable by PCoIP Management Console 2.x and 3.x NTP …
How many VMware View pools are supported by PCoIP Zero Clients?
PCoIP Zero Clients support up to 10 desktop pools when using Firmware 3.2.0 or earlier.  Firmware 3.3.0 and later increased support for the number of pools to 100. When more than 100 pools are configured, the PCoIP Zero Client becomes unresponsive for a …
Configuring and Installing External MongoDB and Vault using self-signed TLS Certificates
Overview The purpose of this document is to provide one-stop instructions of how to install and configure a instance of MongoDB and a instance of Vault on the same VM with the simplest single host deployment. This can be served as the pre-requisites steps …
Mouse cursor does not change when using PCoIP Zero Clients to connect to a VM using View Agent 7.4.
Scenario:  This is most visible in Office (especially MS Excel) application but occurs in applications or windows that require a cursor change such as changing the column widths in Excel. This event can be identified in the zero client log file with the …