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This article provides common questions and answers related to PCoIP Session Establishment (Connection) . It includes concepts, guidelines and troubleshooting checklists. FAQ – Overview Steps/stages required to establish a successful PCoIP Session FAQ …

Cannot connect: Get an ERROR: Failed to communicate with Connection Manager

Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error: Failed to communicate with Connection Manager." Cause This error generally means something prevented the PCoIP Client to reach to the PCoIP Agent. The logs of …

PCoIP TROUBLESHOOTING STEPS: Session Disconnect

This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide. By default the PCoIP protocol will disconnect a session if there is no network activity for more than 30 seconds …

How do I add more license administrators to manage my license subscription?

Login to your account to submit a customer service inquiry. Please include the new license administrator’s first & last name, email address, and your license activation code. … How do I add more license administrators to manage my license …

FAQ - Licensing

This FAQ provides questions and answers on how to order, manage and troubleshoot licenses for PCoIP products FAQ - Purchasing Order : How can I purchase or obtain a license? Change Order : How can I change an existing order (split, merge, extend, renew, …

Error: Broker failed to allocate the resource

Problem When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Broker failed to allocate the resource". Cause Broker failed to allocate the resource is a timeout error when broker fails to connect. The Broker is not able …

Unable to connect (0x1001) when a PCoIP Zero Client tries to connect to a PCoIP Remote Workstation Card

Problem When a PCoIP Zero Client is trying to connect to a PCoIP Remote Workstation Card. Clicking the connection button on the PCoIP Zero Client, the error message "Unable to connect (0x1001). Please contact your IT administrator" is returned Cause The …

What is the session disconnect timeout for a PCoIP session?

Answer: A PCoIP protocol session is disconnected after a period of network inactivity that is dependent on the client type and configuration settings. This includes settings for: PCoIP Zero Clients: 30 seconds (default) of no network communication PCoIP …

What firewall rules are created by the PCoIP Agent?

Windows Firewall Rules Default Microsoft Windows firewall rules populated by the PCoIP Agent for Windows installer. Rule Details Linux firewall CentOS 7.x In CentOS 7.x a predefined service is created in /usr/lib/firewalld/services/pcoip-agent.xml And …

Knowledge Base Article Advisory Session HP Anyware

Last modified: April 22, 2024

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How do I obtain an evaluation/trial license?

To try our products please Contact Sales … How do I obtain an evaluation/trial license? …

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