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How do I set the verbosity level for PCoIP Agent log entries?

For HP Anyware, Amazon Workspaces, and Horizon View 5.2+: When changing the verbosity level for the PCoIP Agent, the logging level for all components are changed. Configuring the verbosity level in Windows The log verbosity for PCoIP Windows log files …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: September 3, 2023

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HP Anyware Instructions for Standalone Computers

Overview The purpose of this document is to outline key components, installation instructions and important notes of HP Anyware on standalone computers without discrete GPUs. Although standalone physical PCs are currently not tested, they are expected to …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: January 16, 2024

6331

How do I add more license administrators to manage my license subscription?

Login to your account to submit a customer service inquiry. Please include the new license administrator’s first & last name, email address, and your license activation code. … How do I add more license administrators to manage my license …

Using HP Anyware PCoIP Zero Clients and Remote Workstation Cards on a direct-connect (no IP) network

Direct-connect (no IP network) configurations, sometimes incorrectly referred to as "home-run networks", refer to a direct connection between 2 devices without network switches/hubs installed using straight through cables via patch-panels. Although zero …

Why does the "Source signal on other port" message appear on my display?

This indicates that a video source connected to the Host does not correspond with the video port used on the PCoIP Zero Client. This can be corrected by either swapping the video ports used on the Host or the PCoIP Zero Client. The following shows two …

FAQ - Licensing

This FAQ provides questions and answers on how to order, manage and troubleshoot licenses for PCoIP products FAQ - Purchasing Order : How can I purchase or obtain a license? Change Order : How can I change an existing order (split, merge, extend, renew, …

Host Display Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed host diagnostic report, create a host agent support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …

What causes a firmware upgrade failure?

Problem Uploading firmware through the AWI or a PCoIP Zero Client or PCoIP Remote Workstation Card fails with an error message. Applying firmware through the PCoIP Management Console fails. Cause and Solution There are multiple scenarios that can cause …

PCoIP display is 'blurry' and the image is of lower than expected quality

Problem When using PCoIP the display is 'blurry' or of low quality. The display may be persistently blurry or is blurry intermittently and slow. Cause Typically a blurry screen is due to the lack of bandwidth. Throughout a PCoIP session, PCoIP network …

What does the yellow marker mean on the top right of the screen when using the PCoIP Graphics Agent?

Problem During a PCoIP session there is a yellow marker on the top right of one or more displays. The yellow marker indicates that the PCoIP Graphics Agent is experiencing issues with the GPU configuration and has fallen back to non-accelerated …

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