Teradici Documentation and Downloads | Documents and Downloads for Teradici products

Sort by

PCoIP TROUBLESHOOTING STEPS: Session Disconnect

This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide. By default the PCoIP protocol will disconnect a session if there is no network activity for more than 30 seconds …

Error: Broker failed to allocate the resource

Problem When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Broker failed to allocate the resource". Cause Broker failed to allocate the resource is a timeout error when broker fails to connect. The Broker is not able …

Unable to connect (0x1001) when a PCoIP Zero Client tries to connect to a PCoIP Remote Workstation Card

Problem When a PCoIP Zero Client is trying to connect to a PCoIP Remote Workstation Card. Clicking the connection button on the PCoIP Zero Client, the error message "Unable to connect (0x1001). Please contact your IT administrator" is returned Cause The …

What is the session disconnect timeout for a PCoIP session?

Answer: A PCoIP protocol session is disconnected after a period of network inactivity that is dependent on the client type and configuration settings. This includes settings for: PCoIP Zero Clients: 30 seconds (default) of no network communication PCoIP …

What firewall rules are created by the PCoIP Agent?

Windows Firewall Rules Default Microsoft Windows firewall rules populated by the PCoIP Agent for Windows installer. Rule Details Linux firewall CentOS 7.x In CentOS 7.x a predefined service is created in /usr/lib/firewalld/services/pcoip-agent.xml And …

Knowledge Base Article Advisory Session HP Anyware

Last modified: April 22, 2024

3650

How do I set up or override PCoIP Software Session Variables?

PCoIP Software session variables provide an easy and flexible way for administrators to tune and configure a PCoIP session if required. HP Anyware PCoIP Agent There are two PCoIP group policy object template files in PCoIP Agent version 2.11 onwards. …

Session negotiation failed while connecting from Zero Client to HP Anyware. The PCoIP Zero Client may not be compatible with the host session negotiation cipher setting.

Problem When trying to connect to a HP Anyware PCoIP Agent you receive the error "Session negotiation failed. The PCoIP Zero Client may not be compatible with the host session negotiation cipher setting." Cause The PCoIP Zero Client session connection …

Where can I find a PCoIP-compatible connection broker?

In additional to HP Anyware Manager, as part of the Technology Partner Program, HP Anyware enables companies to build support for PCoIP session brokering. The following is a list of PCoIP compatible connection brokers: Company Product Compatible with …

Client Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed client diagnostic report, create a client support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …

Client Session Health Check - Diagnostics and troubleshooting guide

Knowledge Base Article Diagnostics Session HP Anyware

Last modified: November 17, 2023

2648

Filter by Products

Filter by Topics

Search Knowledge Center

Filter by Products

Filter by Topics