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Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …

FAQ - PCoIP Session Establishment

This article provides common questions and answers related to PCoIP Session Establishment (Connection) . It includes concepts, guidelines and troubleshooting checklists. FAQ – Overview Steps/stages required to establish a successful PCoIP Session FAQ …

Cannot connect: Get an ERROR: Failed to communicate with Connection Manager

Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error: Failed to communicate with Connection Manager." Cause This error generally means something prevented the PCoIP Client to reach to the PCoIP Agent. The logs of …

The mouse and keyboard do not work when connecting to the PCoIP Remote Workstation Card from a PCoIP Software Client?

Problem When connecting to a PCoIP Remote Workstation Card from a HP Anyware PCoIP Software Client the mouse and keyboard do not work. Connecting and disconnecting does not help and the screen resolution and layout appears to be correct. Cause For the …

PCoIP TROUBLESHOOTING STEPS: Session Disconnect

This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide. By default the PCoIP protocol will disconnect a session if there is no network activity for more than 30 seconds …

PCoIP HP Anyware Webcam Support

USB Webcams are supported with Teradici HP Anyware when connecting to a PCoIP Agent for Windows. Webcams can be used with Microsoft Teams, Zoom, and other conferencing applications running on the remote desktop. The models outlined in the table below …

What are the USB Transfer Types?

The Universal Serial Bus Specification defined four types of data transfer. Data transfer occurs between the memory buffer on the host computer, and an endpoint on the universal serial bus (USB) device. Data is organized into packets before it is …

Error: Broker failed to allocate the resource

Problem When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Broker failed to allocate the resource". Cause Broker failed to allocate the resource is a timeout error when broker fails to connect. The Broker is not able …

Unable to connect (0x1001) when a PCoIP Zero Client tries to connect to a PCoIP Remote Workstation Card

Problem When a PCoIP Zero Client is trying to connect to a PCoIP Remote Workstation Card. Clicking the connection button on the PCoIP Zero Client, the error message "Unable to connect (0x1001). Please contact your IT administrator" is returned Cause The …

What is the session disconnect timeout for a PCoIP session?

Answer: A PCoIP protocol session is disconnected after a period of network inactivity that is dependent on the client type and configuration settings. This includes settings for: PCoIP Zero Clients: 30 seconds (default) of no network communication PCoIP …

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