Why is the network connection lost when a USB disk is plugged into a PCoIP Zero Client?
Scenario A desktop freeze, session disconnect or "network connection lost" (if the overlay network error message is enabled) message is displayed after an USB disk is plugged into a PCoIP Zero Client.   Cause A heavy load such as autoplay on a flash drive …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 24, 2022
485
No audio when using Unified Communications with a USB headset
Problem Some users have reported no audio when using Unified Communications solution in firmware 4.7.0, they can only hear the ring of the incoming call and when the call is answered there is no Rx/Tx audio.   Cause This issue has been tracked down to the …
Knowledge Base Article Troubleshooting Performance Peripheral Devices Zero Clients
Last modified: November 7, 2022
467
MagTek USB Keyboard Emulation Card Swipe Reader (i.e. credit card reader) causes "stuck key" problem
Scenario Occasionally when using a MagTek USB KB Swipe Card Reader attached to a zero client, the card data is read incorrectly. This can cause undefined behaviour. (i.e. a key repeats indefinitely).   Cause Some USB Keyboard Emulation Card Readers have …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: November 7, 2022
444
Why can I use my cell phone to transfer files when I have blocked all mass storage devices through the Unauthorized Devices table?
There are 3 ways to transfer data to USB devices. Mass storage devices (flash drives, DVD), all file types Photo Transfer Protocol - PTP - still image capture device class for cameras, (pictures). Media Transport Protocol - MTP - (smartphones), all file …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: November 17, 2022
374
Is the current Texas Instruments USB to serial adapter in the Samsung NC241 compatible with View 5.0?
Answer: No, the current Texas Instruments USB to serial adapter built in to the Samsung NC241 is not compatible with View 5.0, or with the latest TI drivers. For View 5.0 an older legacy driver must be used. This driver must be obtained directly from …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: August 1, 2018
353
Does the Phillips Digital Pocket Memo work with a PCoIP Zero Client and VMware Horizon View?
Scenario A Philips Digital Pocket Memo (DPM) device does not operate after connecting to a PCoIP Zero Client using the USB EHCI controller (USB 2.0). Occasionally the PCoIP Zero Client unexpectedly restarts.   Cause The Philips Digital Pocket Memo device …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: October 31, 2022
271
Why does the mouse and keyboard to work on my Fujitsu CELSIUS (C620, M730, or M720) when using a PCoIP Remote Workstation Card?
Answer: In some cases, when connected to a PCoIP Remote Workstation Card, users can't use their mouse and keyboard. Fujitsu has resolved the issue via a BIOS update. For more information, or for support related to this issue, please contact Fujitsu or …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card
Last modified: November 22, 2022
252