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What is the impact of power outage during firmware update?

Firmware 5.0.0 and newer Due to additional functionality added to the PCoIP Zero Client over time, there is no longer space for two complete firmware images. To prevent the PCoIP Zero Client from entering an unrecoverable state from a power outage during …

Knowledge Base Article Advisory Setup Zero Clients

Last modified: November 16, 2022

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How do I configure my 4 monitors in the PCoIP Zero Client OSD?

To configure 4 monitors to your preference, follow the steps below. Before you begin, make sure that you know what monitor is connected to what PCoIP Zero Client port number. From the onscreen display (OSD) of your PCoIP Zero Client, browse to Options > …

Troubleshooting artifacts in a PCoIP Session

Problem During a PCoIP Session artifacts are appearing on the screen. The artifacts may stay or slowly disappear. Cause and Resolution There are may reasons artifacts may appear on the screen. Some may be source issues such as the application or …

Why is the BIOS not visible when my Dell workstation boots with a PCoIP Remote Workstation Card?

Scenario The BIOS on a Dell R5500/R5400 is not visible on boot up. After the OS loads, the monitor then displays the desktop. On some graphic cards, only the primary port is active during the POST phase of the host PC boot process. For example, when using …

Why can I not establish a PCoIP connection through my Palo Alto firewall?

Scenario With the PCoIP Transport Header enabled and using a Palo Alto firewall: PCoIP Zero Clients fail to open a session and show a black screen. The PCoIP Zero Client must be rebooted to get out of this state. Soft clients will only be able to connect …

How do I identify if enhanced logging is enabled on PCoIP Zero Clients and PCoIP Remote Workstation cards?

Answer: Since firmware 4.0.0, enhanced logging has been identifiable in events logs on PCoIP Zero Clients and PCoIP Remote Workstation Cards (also known as a host card). Event log entries of no module selected indicate enhanced logging is not activated …

How do I upgrade PCoIP Management Console 2.0 to 2.x?

For the purpose of this article, instructions will refer to upgrading PCoIP Management Console 2.0.0 to 2.0.1. Note: Downgrading to an older MC version is not a supported operation. Log in to the web interface of MC 2.0.0. Go to SETTINGS , DATABASE . …

How to tune PCoIP for bandwidth constrained Network?

Bandwidth Tuning To determine if bandwidth tuning is required, setup a PCoIP session and monitor the performance of your system. The values to record are latency, latency variation, packet loss and tx and rx statistics. For details on how to run these …

How much bandwidth does PCoIP require?

The simple answer is 'it depends'. The amount of bandwidth required depends on a number of factors (display resolution, frame rate, graphical intensity for the user, importance of image quality, amount of display interactivity vs static viewing). Due to …

How do I set up Location Based Printing with VMware Horizon View on a PCoIP Zero Client?

Note: For current information regarding location based printing, please see the VMware documentation. (e.g. http://pubs.vmware.com/view-52/topic/com.vmware.view.administration.doc/GUID-1EB46B6D-EBF7-499E-9AE1-D8253C9FB241.html .) VMware Horizon View 7 …

Knowledge Base Article Tutorial Setup Zero Clients

Last modified: October 13, 2023

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