Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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How do I add more license administrators to manage my license subscription?

Login to your account to submit a customer service inquiry. Please include the new license administrator’s first & last name, email address, and your license activation code. … How do I add more license administrators to manage my license …

How do I update my account details? (email address, account name, address or phone number)

Submit a Customer Service Inquiry with details of the changes you require. If you are a license administrator for your company, please include your license activation code. … How do I update my account details? (email address, account name, address or …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

5355

I am unable to login to my account, what should I do?

Try resetting your password by clicking “forgot your password” link on the login page or click this link: Password Reset If you are unable to reset your password please Re-register here to gain access … I am unable to login to my account, what should I …

Knowledge Base Article Advisory Accounts Authentication

Last modified: September 3, 2023

4822

How do I obtain an evaluation/trial license?

To try our products please Contact Sales … How do I obtain an evaluation/trial license? …

Cannot connect to multiple monitors when using NVidia GRID GPU

I. Problem Description Cannot connect to multiple monitors when using NVidia GRID GPU II. Introduction When a virtual machine (e.g., Amazon EC2 Graphics instance) is equipped with NVidia GRID GPU, the GRID license needs to be configured properly in order …

Case Life Cycle

This article explains the life cycle of a support case, and illustrates the expectation in each case status. Case Life Cycle The case life cycle is demonstrated in the diagram below: What is expected in each status?* Table 1: Expectation per status …

Knowledge Base Article Advisory Accounts HP Anyware

Last modified: September 3, 2023

1878

License Activation with the PCoIP Management Console 2.x and 3.x fails with "ERROR: flxActAppActivationSend - (50041,41143,34)"

Problem License activation is failing with: [root@localhost admin]# /opt/teradici/licensing/mc_activate_lic.sh -k 1234-5678-90AB-CDEF Activation Failed. Please verify your activation key. Running with debug output enabled (-d TRUE) may be helpful. …

How do I purchase a new license or renew my existing license subscription?

Choose from the following options: To purchase a new license or extend your current license subscription, Contact Sales If you require an urgent license to be delivered to you immediately, please purchase online through Teradici E-Store To renew your …

Knowledge Base Article Advisory Licensing Accounts

Last modified: September 3, 2023

1087

What does "Could not send message to FNE license server" mean?

Problem The PCoIP Graphics Agent for Windows or PCoIP Standard Agent for Windows fails to register to the cloud licensing server or your PCoIP session disconnects shortly after connect. Symptoms When trying to register the host to a cloud license server …

HP Anyware Licensing Models

After completing this unit, you’ll be able to: Understand the available licensing options Understand the pros and cons of the Cloud Licensing Model vs. the Local License Server Model Select the licensing model required for your business 5 mins …

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