Why are some Tera2 PCoIP Zero Clients showing the Online status as "False" in PCoIP Management Console 2.x and 3.x?
This indicates that the Tera 2 PCoIP Zero Client is not being managed by the PCoIP Management Console and can be one of several reasons: Not powered on Firmware has been downgraded to 4.x so no longer manageable by PCoIP Management Console 2.x and 3.x NTP …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 3, 2023
1010
Configuring and Installing External MongoDB and Vault using self-signed TLS Certificates
Overview The purpose of this document is to provide one-stop instructions of how to install and configure a instance of MongoDB and a instance of Vault on the same VM with the simplest single host deployment. This can be served as the pre-requisites steps …
Knowledge Base Article Tutorial Management HP Anyware
Last modified: December 14, 2022
943
Why does my screen jitter or stutter, and scroll bars appear on the PCoIP Software client window after connecting to a PCoIP Remote Workstation Card?
Answer: This occurs when a software client is being used on a laptop with the display configured to operate in non-native mode. The EDID information found in some laptops only include timing information for the native display resolution. If a non-native …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: January 7, 2024
763
Why does the dual-link DVI monitor connected to my PCoIP Zero Client not display properly?
Check your DVI cable, it may not be dual-link capable. Dual-link cable ends have all of the pins populated whereas single-link cables are missing 6 pins. These pins carry the extra information to allow up to 2560 x 1600 resolution. Some monitors will …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: November 22, 2022
694
What are the possible reasons for jitter on a 30 inch monitor when compared to a 24 inch monitor connected to the same Tera2 Remote Workstation Card?
Problem In a single workstation environment when comparing a 30 inch monitor at 2560x1600 to a 24 inch monitor at 1920x1600, moving a window containing a running video in the 30 inch screen shows latency and window drag when compared to the 24 inch …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: December 9, 2022
688
My PCoIP Zero Clients at the remote location cannot connect to PCoIP Management Console 3.x
Problem PCoIP Zero Clients in remote locations are not connecting to the PCoIP Management Console 3.x   Cause This issue was tracked down to a setting in the PCoIP Management Console 3.x (MC). Check under Settings > Remote and confirm if you have entered …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: November 7, 2022
654
How do I disable login username caching on a PCoIP Zero Client?
On a PCoIP Zero Client, username caching is set in the advanced options and can be disabled from the OSD Screen, the Administrative Web Interface (AWI), or the PCoIP Management Console.    From the OSD Screen: Under Options, select Configuration In the …
Knowledge Base Article Tutorial Setup Management Session Management Console Zero Clients
Last modified: September 3, 2023
584
Sample CentOS 7.4 DHCP configuration file for PCoIP Management Console auto discovery
The purpose of this tutorial is to provide a sample DHCP configuration for auto discovery of the PCoIP Management Console 2.x and newer. In this set up the following were deployed: CentOS 7.4 VM hosted on ESXi 5.5 server. Configured the CentOS VM with two …
Knowledge Base Article Tutorial Management Management Console
Last modified: December 11, 2018
568