How does device discovery work with the PCoIP Management Console 2.x and 3.x?
The PCoIP Management Console must discover all of the PCoIP devices that it manages and therefore supports the discovery of devices using three mechanisms: DHCP Option discovery DNS DNS Service Record Discovery DNS-Based Discovery Prefix Manual Discovery …
Knowledge Base Article Tutorial Performance Management Console
Last modified: September 3, 2023
524
When does the PCoIP Management Console apply a resolution change using the Enable Preferred Resolution Override setting while in a PCoIP session?
In PCoIP Management Console (MC) 1.9.1 (and newer), PCoIP Zero Clients with firmware 4.1.2 (and newer) can be configured to override the attached monitors native resolution using the Enable Preferred Resolution Override feature. The setting is recognized …
Knowledge Base Article Troubleshooting Management Display Management Console Zero Clients
Last modified: September 3, 2023
448
Can't manage zero client after moving it to a different network
Scenario: You had the zero client managed by the management console and then moved the zero client to a different network. You can still connect to your desktop VM. You just cannot manage the zero client. Answer: Since network connectivity is confirmed …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: November 8, 2020
387
Reverting to Legacy Certificates after changing the PCoIP Management Console 2.x and 3.x certificate causes the web interface to fail to load
Problem The certificate of the PCoIP Management Console has been updated but the web interface now fails to load.   Cause After uploading the new certificate to the PCoIP Management Console, if your any reason that certificate is not supported, the web …
Knowledge Base Article Troubleshooting Security Management Console
Last modified: November 9, 2022
316
PCoIP Management console 2.x or 3.x license activation fails with error "Operations error: 0 That activation request yields no right to a license".
Problem When you try to activate the PCoIP Management Console license with this command "/opt/teradici/licensing/mc_activate_lic.sh -k ", You get the error "Operations error: 0 That activation request yields no right to a license".   …
Knowledge Base Article Troubleshooting Licensing Management Console
Last modified: September 3, 2023
289
After activating a renewal license on my Management Console, it is showing the old expiry date, how do I fix?
Problem: I have renewed by license for the Management Console however after deactivating and reactivating the license on my Management Console, it is showing old expiry date.  Answer : To solve this issue you need to do the following steps: 1) Return the …
Knowledge Base Article Troubleshooting Licensing Management Console
Last modified: September 3, 2023
274
What are the limitations of configuring active directory with Management Console?
PCoIP Management Console 3.2.x has important limitations which need to be considered before using this feature in your deployment.   Active Directory users must be assigned to a Security Group. Only supports one active domain at a time. Does not support …
Knowledge Base Article Advisory Setup Management Console
Last modified: April 10, 2019
270
Management Console profile is not applied to the Remote Workstation Card
Applying a Profile to a Remote Workstation Card from PCoIP Management Console will be unsuccessful if the Enable Audio setting on the Remote Workstation Card has never been enabled (default is disabled) or the Remote Workstation Card has not had the …
Knowledge Base Article Troubleshooting Management Management Console Remote Workstation Card
Last modified: November 8, 2020
226