Unable to connect (0x1001) when a PCoIP Zero Client tries to connect to a PCoIP Remote Workstation Card
Problem When a PCoIP Zero Client is trying to connect to a PCoIP Remote Workstation Card. Clicking the connection button on the PCoIP Zero Client, the error message "Unable to connect (0x1001). Please contact your IT administrator" is returned   Cause The …
Knowledge Base Article Troubleshooting Session Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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How do I determine how much bandwidth a PCoIP Protocol Session is consuming?
There are multiple options to determine how much bandwidth a PCoIP protocol session is consuming.   Viewing live data on a PCoIP Zero Client or PCoIP Remote Workstation Card The active PCoIP protocol session bandwidth can be viewed in the PCoIP Zero …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card
Last modified: September 3, 2023
4071
What causes a firmware upgrade failure?
Problem Uploading firmware through the AWI or a PCoIP Zero Client or PCoIP Remote Workstation Card fails with an error message. Applying firmware through the PCoIP Management Console fails.   Cause and Solution There are multiple scenarios that can cause …
Knowledge Base Article Troubleshooting Setup Management Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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PCoIP display is 'blurry' and the image is of lower than expected quality
Problem When using PCoIP the display is 'blurry' or of low quality. The display may be persistently blurry or is blurry intermittently and slow.    Cause Typically a blurry screen is due to the lack of bandwidth. Throughout a PCoIP session, PCoIP network …
Knowledge Base Article Troubleshooting Performance Display Remote Workstation Card Zero Clients HP Anyware
Last modified: September 3, 2023
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What are the requirements for USB 2.0 (EHCI) support on PCoIP Zero Clients?
Answer: EHCI (Enhanced Host Controller Interface) is a high-speed controller standard that is publicly documented and provides high speed USB functionality. Tera2 based PCoIP Clients support USB 2.0 (EHCI) out of the box on all firmware releases. The …
Knowledge Base Article Advisory Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
3688
How do I get a PEM certificate from Windows for IEEE 802.1x Network Authentication?
The following is an example of how to convert a DER encoded certificate to .pfx and finally to pem format required for import. If the certificate generated is in .DER format, you will need to convert it to .pfx before you can convert it to .PEM format for …
Knowledge Base Article Tutorial Security Remote Workstation Card Zero Clients
Last modified: September 3, 2023
3580
What does the 'No source signal' message mean?
The answer depends on what type of host the PCoIP Zero Client is connected to.  VMware View 4.5 or newer The message "no source signal" appears as an overlay when the VMware View virtual desktop puts the monitors to sleep.  Pressing a key or moving the …
Knowledge Base Article Troubleshooting Display HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
3557
What are the supported monitor resolutions and refresh rates for PCoIP Zero Clients and Remote Workstation Cards?
In general, PCoIP zero clients and Remote Workstation cards should work with standard display resolutions supported by VESA. The following is a list of the tested monitor resolutions supported (display timing); all at 60 Hz display refresh rate. …
Knowledge Base Article Advisory Display Remote Workstation Card Zero Clients
Last modified: September 3, 2023
3539
Can multiple PCoIP Zero Clients connect to multiple PCoIP Remote Workstation Cards in a workstation/PC simultaneously?
You can install multiple PCoIP Remote Workstation Cards (host cards) into a workstation/PC and have multiple PCoIP Zero Clients connecting to them simultaneously. Each PCoIP Zero Client must have 1 PCoIP Remote Workstation Card. PCoIP Zero Clients can …
Knowledge Base Article Advisory Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
3057