Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.
Answer Depending on the currently installed firmware version on your Tera2 device, an upgrade to new firmware may require an intermediate firmware upload. To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the associated …
Knowledge Base Article Troubleshooting Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
12225
What causes a firmware upgrade failure?
Problem Uploading firmware through the AWI or a PCoIP Zero Client or PCoIP Remote Workstation Card fails with an error message. Applying firmware through the PCoIP Management Console fails.   Cause and Solution There are multiple scenarios that can cause …
Knowledge Base Article Troubleshooting Setup Management Remote Workstation Card Zero Clients
Last modified: September 3, 2023
3930
What are the jumpers and LEDs on the Tera2 PCoIP Remote Workstation Card used for?
All external connectors on Tera2 PCoIP host cards are for diagnostic purposes. Jumpers J15 and J25 are configurable and their functions are described below. If you want Tera1 jumper explanations instead, refer to  What are the jumpers on the Tera1 host …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: April 17, 2024
2827
What are the requirements to support pre-session smart card authentication when connecting to VMware Horizon (View)?
Note: With the release of PCoIP Zero Client firmware 6.1.0, the information in the knowledge base article has been moved into the PCoIP Zero Client Administrators' guide to ensure the list is current at the time of each firmware release. See PCoIP Zero …
Knowledge Base Article Troubleshooting Setup Security Session Authentication Third Party Enhancements Zero Clients
Last modified: December 31, 2023
2421
How do I access CTRL-ALT-DEL on a touchscreen monitor with Windows 7?
Answer: In Windows 7 environments where a touchscreen monitor uses the onscreen keyboard, consider enabling CTRL+ALT+ DEL, also known as the Secure Attention Sequence (SAS): Log in to the remote workstation or virtual desktop with the appropriate …
Knowledge Base Article Troubleshooting Setup Display Remote Workstation Card Zero Clients
Last modified: September 21, 2023
2128
"No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing the software"
  Problem When installing host software on a PC, the following error message may be displayed: "No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing the …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: October 19, 2022
2035
DHCP IP address lease changes when the PCoIP Zero Client firmware or PCoIP Remote Workstation firrmware is upgraded
Problem Updating PCoIP Zero Client firmware or PCoIP Remote Workstation Card firmware results in a new DHCP IP address lease. The issue will only occur under the following circumstances: Updating a PCoIP Zero Client from firmware 4.7.1 and prior to 4.8.0 …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card Zero Clients
Last modified: September 12, 2023
1840