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How can I identify the version of VMware's SVGA driver in my virtual machine?

Answer: To identify the VMware SVGA driver version that your current virtual machine is using perform the following steps. Log in to your VM. Left click the start button. Right click Computer. Left click Manage. Left click Device Manager. Expand Display …

How to use the packet capture utility in PCoIP Zero Client Firmware

Since many customers are unlikely to have access to a port mirroring switch, a new packet capture feature was added in firmware 4.7.0. It is designed to assist with troubleshooting Unified Communications issues. Note: The packet capture utility will not …

How do I connect a PCoIP Zero Client to Amazon WorkSpaces?

Using Firmware 6.0 or later, you can connect directly to Amazon Workspaces using the Amazon Workspace registration code. This method of connection supports multi factor authentication and does not require the Teradici PCoIP Connection Manager for Amazon …

How can I determine the frame rate at a PCoIP protocol client?

Answer: There are a multiple ways to determine the frame update rate displayed at the PCoIP Zero Client. Note: the frame rate displayed at the client this may be different than the source display frame rate when in a congested network environment. Log …

How do I optimize the Windows 7 desktop experience settings to reduce PCoIP session bandwidth?

Answer: On a Microsoft Windows 7 machine, make the following change to the Windows optimization settings: Start > Computer > System Properties > Advanced System Properties > Performance Settings button > Adjust for best performance . Alternatively, you …

Alternative method to export the View Connection Server trusted root certificate for upload to PCoIP Zero Clients

The recommended options is to contact the VMware Horizon View administrator to obtain the recommended certificate. If this option is not available, the easiest way to obtain the certificate is to use a web browser and browse to …

Deployment of Local License Server and Registering Agents

After completing this unit, you’ll be able to: Deploy offline/online license server License the Agent with CAS local license Differentiate between registration code and activation code 22 mins The video below explains the steps to activate licenses on the …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 5, 2023

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Converting from a HP Anyware trial to a purchased license

Scenario A Teradici HP Anyware or HP Anyware Plus trial license is current installed on a machine. A full HP Anyware or HP Anyware Plus subscription has been purchased and the machines with the trial license need to be converted. Resolution Teradici …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 3, 2023

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How do I change the image quality properties of a PCoIP Remote Workstation Card?

Review the below table to understand where to change the image quality properties in a remote workstation environment. This information applies to sessions between PCoIP Zero Clients and a PCoIP Remote Workstation Card (i.e. host card). If you are using a …

How to configure audio in a Linux workstation with a Tera1 or Tera2 Remote Workstation Card

Note: This knowledge base article covers older versions of Linux, newer modern versions Linux will automatically pick up the Audio device on the PCoIP Remote Workstation Card and activate the audio drivers. This knowledge base article has been made …

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