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PCoIP Zero Client Display Topology Alignment settings

The Alignment setting in the OSD Display Topology tab is designed to work with 2 or more monitors with different resolutions. It is also designed to work if one of the two monitors with identical resolutions is rotated to portrait mode. The Alignment …

Knowledge Base Article Tutorial Display Zero Clients

Last modified: November 8, 2022

482

How to upgrade the PCoIP Management Console VMware Virtual Machine hardware version

The steps below describe the basic steps to upgrade the VMware Virtual Machine (VM) hardware through vSphere Notes: It is recommended that you backup your VM, and test it prior to rolling it to production. Changing the hardware version may impact …

Configuring PCoIP Clients

After completing this unit, you’ll be able to: Understand the requirements for using configurations Understand the procedure to configure client machine 40 mins Configuring Soft Clients PCoIP clients can be configured to allow you to set different user …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: September 3, 2023

437

How long does it take a proximity reader to enumerate?

The proximity readers that have been tested with PCoIP Zero Clients typically enumerate in under 5 seconds; however, there can be exceptions. RF Ideas Air ID 82 Series RDR-7L82AKU (LEGIC-Prime only) proximity reader has been seen to take longer and is …

Collecting PCoIP Management Console log files for Teradici Global Support Services

Problem When issues occur with the PCoIP Management Console Teradici Global Support Services request a copy of the log files for better insight in the issue at hand to expedite a resolution. Resolution To retrieve the log files from a PCoIP Management …

Knowledge Base Article Tutorial Management Console

Last modified: September 19, 2023

344

Management Console Licensing

After completing this unit, you’ll be able to: Define Management Console Licensing Differentiate between Offline and Online Licensing License your Management Console 15 mins Introducing Management Console Licensing PCoIP Management Console (MC) …

Configure HP Anyware Event Log Verbosity

HP Anyware event log verbosity (level) can be configured on both the client and agent software. PCoIP Software Client for Windows: http://www.teradici.com/web-help/pcoip_client/windows/current/#Topics/Troubleshooting.htm?Highlight=Setting%20Log%20Levels …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: September 3, 2023

300

How can I tell if the 802.1x certificate uploaded successfully?

A good test is to use the web UI to upload the 802.1x certificate. From the web UI, go to Upload> Certificate and view the screen. If the certificate is listed after a restart of the PCoIP Zero Client then the certificate was uploaded successfully (see …

When the network experiences periods of high congestion what will happen to the users experience?

PCoIP will adjust to the network conditions to deliver the best PCoIP experience possible, for the given network conditions, for the user. During periods of congestion the user experience: A blurry or compressed image Momentary block screens Stuttering …

Can I add software to or change the operating system of a PCoIP Zero Client?

PCoIP Zero Clients do not run local application software. They run secure custom firmware created by HP Anyware only. This makes them extremely secure PCoIP Clients allowing for simple management and updates through small firmware updates. New features …

Knowledge Base Article Tutorial Setup Zero Clients

Last modified: September 22, 2023

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